Sales-Driven Mortgage & Ops Specialist with Customer Focus

BRANDON BOWMAN

Orlando, FL

Phone: 507-***-****

Email: *********@*****.***

PROFESSIONAL SUMMARY

Detailoriented mortgage operations and administrative support professional with extensive experience in loan closings, compliance accuracy, documentation management, and customer service. Skilled in guest relations, investor communication, scheduling coordination, vendor oversight, and timesensitive operational management gained through handson shortterm rental operations. Strong ability to manage multiple workflows, maintain accuracy under deadlines, and collaborate effectively with crossfunctional teams.

CORE SKILLS

Mortgage & Compliance: Loan closing coordination, document review, disclosures, regulatory compliance

Administrative Support: Scheduling, documentation management, CRM systems, workflow coordination

Client & Guest Communication: Borrower support, guest relations, investor communication, conflict resolution

Operational Management: Vendor coordination, property readiness, time management, process improvement

Team Collaboration & Leadership: Crossdepartment communication, training support, deadlinedriven accuracy

PROFESSIONAL EXPERIENCE

Mortgage Loan Closer

Evergreen Sales & Marketing — Jacksonville, FL

September 2017 – March 2023

Managed the full mortgage closing process from document review through execution.

Prepared, disclosed, and tracked all closing documents in alignment with compliance requirements.

Coordinated with lenders, title companies, and borrowers to meet funding deadlines.

Served as a primary point of contact for borrower questions and document needs.

Real Estate & ShortTerm Rental Operator (Airbnb / Vacation Rentals)

SelfOperated — Florida

2013 – 2017

Purchased, renovated, and managed multiple properties for Airbnb and vacation rental use.

Delivered highquality guest experiences through responsive communication and attention to detail.

Oversaw cleaning schedules, repairs, vendor coordination, and property readiness.

Ensured ontime guest checkins by managing maintenance, turnovers, and timesensitive tasks.

Communicated with investors regarding project status, budgets, and timeline expectations.

Sales & Client Relationship Specialist

Kuhn Honda Volkswagen — Tampa, FL

July 2013 – May 2014

Maintained customer records using CRM systems.

Coordinated financing documentation and internal communication.

Provided accurate, responsive customer support via email, phone, and inperson interaction.

Assistant Store Manager / Sales Floor Lead

The Gap • Marc Ecko Enterprises — Orlando & Tampa, FL

September 2010 – March 2012

Managed store scheduling, operations, and inventory documentation.

Trained staff in procedures, customer service, and workflow efficiency.

Handled customer escalations with professionalism and consistency.

Operations & Customer Service Supervisor

Miller’s Ale House • Outback Steakhouse — Jacksonville & Tampa, FL

July 2008 – March 2010

Managed employee scheduling, inventory tracking, and compliance documentation.

Trained team members on procedures and service standards.

Maintained accurate operational and supply records.

EDUCATION

Associate of Arts — Business Management

Valencia College — Orlando, FL

VOLUNTEER EXPERIENCE

The Hope Partnership — Volunteer

Supported guest interactions, community services, and nonprofit operations.

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