Bilingual Customer Service Professional with Data Entry Expertise
Resume:
MARIO CASTANEDA
**** ** *** ***, ** Paso, TX ****3
Phone: 915-***-****
Email: ***********@*****.***
Objective
Motivated and reliable professional seeking a position in call centers as a Customer Service Representative, Data Entry Specialist, or Healthcare Support Associate. Skilled in managing high-volume calls, assisting customers with inquiries and benefits, accurately processing data, and providing excellent service. Committed to contributing strong communication, problem-solving, and organizational skills to a team-focused environment.
Ability Summary
Bilingual in English and Spanish, with strong verbal and written communication skills. Experienced in high-volume call handling and customer support. Skilled in data entry, record keeping, and claims processing. Knowledgeable in healthcare benefits, insurance, and provider networks. Strong problem-solving and conflict resolution abilities. Detail-oriented, organized, and able to work efficiently under pressure.
Employment History
12/2022 - 11/2025
Remote Bilingual Customer Service
Liberty Dental Plan, Las Vegas, NV
(*******@*****************.***)
Handled inbound calls in English and Spanish, assisting members with dental plan benefits and coverage questions.
Provided support with claims inquiries, helping members understand claim status and resolving issues.
Assisted members in locating in-network dental providers within their area.
Maintained accurate records of member interactions and followed up as needed.
Delivered professional, timely, and empathetic customer service to ensure member satisfaction.
12/2018 - 05/2021
Customer Service Representative
Verizon Wireless, El Paso, TX
(800) 367-569
Managed inbound and outbound calls in English and Spanish, assisting customers with electronic devices, billing, and account inquiries.
Provided technical support for devices and services, resolving issues efficiently.
Educated customers on service plans, upgrades, and add-ons to meet their needs.
Promoted and upsold additional services, including device insurance, new plans, and accessories.
Maintained accurate account records and ensured customer satisfaction through professional communication.
07/2018 - 04/2019
Content Moderator
BCforward/Facebook, San Jose, CA
Worked as a third-party vendor for Facebook, one of the world's largest social media platforms.
Reviewed and moderated user-generated content to ensure compliance with platform policies and community standards.
Identified and flagged inappropriate, harmful, or policy-violating content.
Maintained accuracy and consistency while handling large volumes of content.
Provided timely feedback and reports to support platform safety and integrity.
07/2016 - 05/2018
Public Service Representative
TriWest Healthcare Alliance, El Paso, TX
(800) 871 - 5079
Served as an extension of the U.S. Department of Veterans Affairs, assisting veterans with healthcare services.
Handled inbound and outbound calls to process authorizations for medical appointments and procedures.
Coordinated scheduling between veterans and healthcare providers to ensure timely access to care.
Maintained accurate records of authorizations, appointments, and communications.
Provided professional, empathetic support to veterans navigating the healthcare system.
02/2015 - 05/2016
Customer Service Representative
Jobs America/Coventry/Aetna, El Paso, TX
Assisted members with understanding and managing their healthcare benefits.
Provided support for claims inquiries, ensuring members understood claim status and resolution steps.
Processed premium payments accurately and efficiently.
Helped members locate in-network healthcare providers in their area.
Maintained detailed records of member interactions and followed up as necessary.
Education History
General Studies
1 Year at College or a Technical or Vocational School
El Paso Community College, El Paso, TX
General High School Curriculum
High School Diploma
Paso Del Norte Academy High School, El Paso, TX
Detailed References
Mr Trey, Manager
Liberty Dental Plan
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