Administrative Support & Health Services Professional
Resume:
Nermin Wisa
*************@*****.***
Summary
Highly organized and detail-oriented professional with extensive experience in administrative support, customer relations, health care, and event planning. Proven ability to manage multiple projects, lead teams, and deliver exceptional client experiences.
Education
Community Health Worker Program – 2025
Castro Valley Adult and Career Education – Castro Valley, CA
Bachelor’s Degree in Social Services – 2021
Institute of Higher Education for Social Services – Cairo, Egypt
Related Work Experience
Sales Representative 2022 – 2024
Macy’s – Hayward, CA
Provided outstanding customer service in a high-volume retail environment. Delivered product expertise, assisted with purchases, and resolved customer inquiries to maintain a positive shopping experience.
Assisted customers with product selection, purchases, and returns while consistently maintaining a professional and friendly demeanor.
Partnered with team members to implement service improvements that enhanced the overall shopping experience and reduced waiting times.
Resolved customer concerns with empathy and efficiency, enhancing loyalty and increasing retention rates.
Recognized multiple times as a top performer for dedication, professionalism, and delivering outstanding service.
Document Controller 2014-2018
Primary Health Care Center – Doha, Qatar
Managed scheduling, record-keeping, and administrative tasks to support daily operations in a healthcare environment.
Scheduled appointments and maintained and updated appointment calendars.
Operated telephone switchboard to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments.
Transmitted information and documents to customers using computers and mail.
Greeted people entering establishment, determined nature and purpose of visit, and directed and escorted them to specific destination.
Performed administrative tasks such as proofreading, transcribing information, and operating calculators and computers to work with pay records, invoices, and balance sheets.
Social Worker 2008-2014
AI Mattar School – Doha, Qatar
Provided Individual and group counseling to support students’ academic, emotional, and social development.
Facilitated communication between students, parents, and educators to address behavioral and academic concerns.
Designed and implemented programs to promote positive relationships and conflict resolution among students.
Conducted assessments to identify student’s needs and developed tailored intervention plans.
Maintained accurate and confidential records while adhering to school policies and cultural sensitivities.
Collaborated with faculty and staff to create an inclusive and supportive school environment.
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