Remote Customer Service Expert with 10+ Years of Experience
Resume:
BRENDA PAGAN
Palm Bay, Florida *****
*************@*******.***
Professional Summary
Dependable customer service professional with over a decade of experience in call center environments, including 5 years of remote work. Skilled in communication, problem-solving, conflict resolution, and managing high-volume calls while multitasking across multiple programs. Committed to delivering exceptional support and eager to contribute expertise in a 100% remote Customer Service Representative role.
Skills
Customer Support • Conflict Resolution • Order Processing • Data Entry • Microsoft Office Suite• Customer Relationship Management Systems (Sales Force, ADP Time and Attendance) • Chat, Email & Phone Channels • Cash Handling • Team Collaboration • Multi-Tasking
Experience
Customer Service Representative – Cxperts (Oct 2024 – Jul 2025)
Handled customer inquiries via phone, email, and chat, ensuring timely and effective communication.
Assisted customers with shipping issues and order placement, improving customer satisfaction.
Processed payments, refunds, and account updates accurately to maintain account integrity.
Customer Service Associate – Radial (Oct 2015 – Oct 2024)
Provided comprehensive support to retail clients through phone, email, and chat, ensuring timely and effective communication.
Resolved customer issues related to returns, tracking, and shipping, escalating complex cases as needed to maintain satisfaction.
Maintained accurate and detailed records of customer interactions and transactions to support service quality and follow-up.
Teller Associate – Regions Bank (Feb 2011 – Aug 2015)
Handled cash transactions and balanced teller drawers daily, ensuring accuracy and accountability.
Processed shipments to the Federal Reserve on a weekly basis, demonstrating reliability in operational tasks.
Referred customers to appropriate banking services, enhancing customer satisfaction and service delivery.
Provided fast, friendly in-branch support, maintaining positive customer interactions.
Managed weekly ordering of office supplies, supporting smooth branch operations.
Education
High School Diploma- Satellite Beach, Florida
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