Contact Information
Kissimmee, FL, 34745
***********@*******.***
Skills
Critical Thinking
Complex Problem Solving
Operations and Systems Analysis
Planning and Organization
Bilingual
Detail Oriented
Multi-Tasker
Education
Cajigal High School(Venezuela)
High School Diploma
U.D.O (Venezuela)
Bachelor’s in Business
Luis C. Hernandez
Summary
To lead and develop a highly skilled staff to perform best in class service and deliver best in class entrees, while also driving business success and maximize profits to enhance the business overall.
Work Experience
Cook III 2001-2004
Wings Etc., Orlando, FL
Prepared food items consistently while in compliance with recipes, portioning, cooking and waste control guidelines
Reduced food cost percentages by using seasonal ingredients, setting standards for portion size and minimize waste
Maintain a skilled kitchen staff by properly coaching, counseling and disciplining employees
General Manager 2004-2008
Wings Etc., Orlando, FL
Managing all staff coordinating their work and schedules to fit business needs
Generate daily, monthly, quarterly and yearly reports on business, staff, and profit
Set budget and execute plans for department sales, product purchase and staff development
Provide customer and staff support by resolving any issues or complaints about quality of food or service
Maintain high standard quality hygiene, health and safety
Assistant Manager 2008-2014
Wing-It, Orlando, FL
Developed and maintained staff that provides hospitable, proffesional services while adhering to policies and business initiatives
Managed accounts payable, accounts receivable, and payroll
Used strong interpersonal skills to establish positive relationships with guests and employees
Regularly updated computer systems with new pricing and daily food specials
Performed checkouts of servers and bartenders to ensure that all tickets are accounted for
Night Auditor/Front desk supervisor 2014-2017
Quality Inn & suites International Dr, Orlando, FL
Record, store, access, and/or analyze computerized financial information.
Controlling and securing cash and cash equivalents for property according to cash handling policy and procedures.
Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
Audit statistical, financial, accounting, or payroll reports and tables. Audit and reconcile all revenue postings.
Front Desk Manager 2017-2022
Holiday Inn Express & Suites Orlando, FL
Managing all staff coordinating their work and schedules to fit business needs
Generate daily, monthly, quarterly and yearly reports on business, staff, and profit
Provide customer and staff support by resolving any issues or complaints about quality of food or service
Used strong interpersonal skills to establish positive relationships with guests and employees
Developed and maintained staff that provides hospitable, proffesional services while adhering to policies and business initiatives
Controlling and securing cash and cash equivalents for property according to cash handling policy and procedures.
Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
Prepare, maintain, and distribute statistical, financial, accounting and payroll reports and tables.
Front Desk/Supervisor 2024-2025
Marriot Towneplace Suites Orlando, FL
Managing all staff coordinating their work and schedules to fit business needs
Generate daily, monthly, quarterly and yearly reports on business, staff, and profit
Provide customer and staff support by resolving any issues or complaints about quality of food or service
Used strong interpersonal skills to establish positive relationships with guests and employees
Developed and maintained staff that provides hospitable, proffesional services while adhering to policies and business initiatives
Controlling and securing cash and cash equivalents for property according to cash handling policy and procedures.
Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
Prepare, maintain, and distribute statistical, financial, accounting and payroll reports and tables.