IT Project Manager / Engineer Resume

TRESTAN J. NEUFVILLE

Atlanta, Ga · 407-***-****

******************@*****.***

Summary: My name is Trestan Neufville, and I am focused on continuing my career in IT as a Project Manager, or a Engineer. I know I can bring great attitude and customer service to any customer facing role. Additionally, I do have a few years in my previous positions where I did focus on implementing, troubleshooting, and resolving system/networking related issues. In my new role, I am looking for a position where I can continue to expand my knowledge and be a part of a team that I can grow with.

EXPERIENCE

MARCH 2023 – CURRENT

PROJECT COORDINATOR, ADT

Manage different teams to meet deadline.

Providing complete understanding and guidance to clients to help them achieve their goals and needs.

Working with different vendors and contacts to make sure parts are delivered on time.

Documenting contracts and different agreements to complete SOW properly and accurately

Responsible for scheduling resources for varies task to complete SOWs.

Being a point of contact for all clients and documenting their needs.

Being able to adapt to various IT Task when it comes to Networking, systems, and Server related issues.

Automating processes for quicker resolution times.

Scheduling weekly status calls for updates and completions on all projects that I managed

Strong Background in Cisco, Fortinet, Unfi, and Palo devices (Firewall, Switches, and Aps).

Being able to run SCUM calls.

Complete understanding of O365 suites.

Knowledge of O365 licensing when it comes to knowing what a client needs when converting from other providers to Microsoft.

Engage in the appropriate customer interactions and other stakeholders as needed for customer interactions.

Familiar with Autotask and service now ticketing systems.

SEPTEMBER 2021 – JANUARY 2023

PROJECT COORDINATOR, LMI SYSTEMS

Developing relationships with potential clients to hopefully on board them.

Working in a team environment

Confirming daily server backups in Veeam and recording data for Soc 2 Audits

Porting numbers from current providers to MS Teams, Zoom, and 3CX. Also setting direct routing for those numbers

Traveling to different client sites and performing assessments with field engineer to understand the complete scoop of work.

Capturing engineer time sheets to confirm the hours worked match the engineering hours on the SOWs.

Scheduling meeting with VPs for different clients to confirm they are in good status when it comes to their IT needs.

Configuring firewalls such as Meraki MXs, Cisco Asa, etc. This allowed me to be able to understand the work that needed to be completed.

Meraki and Palo licensing program

Being able to create and update documentation on changes in the field when it comes to client sites.

Being apart of a testing group when it comes to remote changes such as VPN, Systems, and O365.

JUNE 2019 – SEPTEMBER 2021

LEAD ENGINEER, FLORDIA DEPTMENT OF ECONOMIC OPPORTUNITES

Promoted two times at this location. Starting off as a service coordinator, and then to a engineer which turned into a Lead engineer role.

Managed large numbers of calls daily.

Creating tickets in Autotask.

Trouble shooting varies system related issues from physical pcs to virtual appliances.

Configuring Cisco ASA and switches.

Standing up SolarWinds to monitor remote network devices and apply firmware updates remotely.

Setting up DHCP and DNS on security appliances

Configuring port forward rules for internal remote access for vendor specific devices.

Was a part of an incident management team that handled work stoppage issues.

COMMUNITY WORK/ORGANIZATIONS

2020 – CURRENT

PROFESSIONAL YOUTH DEVLOPMENT BASKETBALL COACH

ALPHA PHI ALPHA FRATERNITY INC., DELTA PSI CHAPTER

EDUCATION

2012 - 2016

ASSOICATE DEGREE IN BUSINESS

SKILLS

Implementing monitoring tools like Auvik, Nagios server, Solar Winds, and patching for servers

Incident Management Skills

Office 365 Admin experience

Cisco ASA and switches

Unfi devices

Meraki

DNS Host providers

Traveling to remote sites for assessment work and remediation work

Connectwise Automate (Remote management tool)

Network management: SNMP, SSH, Telnet, & ICMP

Office Suites

Customer Service

IT Glue Documentation

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