Customer Support & Call Center Specialist

Maria Capataz

****.*********@*****.*** 512-***-**** Manor TX, 78653

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions. ABOUT ME

Inglés: Intermediate - Advanced Español: Nativo.

IDIOMAS

PROFESSIONAL EXPERIENCE

From March 2024 to November 2024

Bilingüal Lead Generator

Consumer Sales Services

Connec2BPO

From May 2022 to February 2024

EDUCATION

Instituto Darseini 2019-2021

Tourism and Hospitality

HABILIDADES

Problem solving

Costumer service

Order processing

Produc Knowledge

Great skills with workteam

Completed day-to-day duties accurately and efficiently. Contributed innovative ideas and solutions to enhance team performance and outcomes. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services .

Making and receiving calls.

Worked as a manager when I reached some level in the company. In charge of training new staff in my area.

Call Center Representative

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