Salesforce Developer, Administrator

Yakhya Diallo

*******@************.*** New York,, US 914-***-****

PROFESSIONAL SUMMARY

A dedicated consultant specializing in Salesforce CRM and systems integration. I provide technical leadership on complex projects, with proven experience across sectors, including finance, insurance, and retail. I master the full project lifecycle, from architectural design to hands-on development using Apex and LWC. My goal is to drive digital transformation through robust solutions for process automation and data management.

WORK HISTORY

Trailblazer Community Leader at Salesforce

July 2024 - Present (1.5 Years)

Volunteer as leader and organiser of the Developer Group of Dakar Spearhead the Dakar Salesforce Developer Group, fostering a local ecosystem of developers and admins through consistent knowledge sharing and networking opportunities. Manage end-to-end events logistics, including venues sourcing, sponsorship acquisition, and digital promotion to increase group membership and engagement. Salesforce Consultant at LYCS

February 2023 - Present (3 Years)

Supported a diverse range of clients (e.g., AG2R, SUEZ, CNP, Ivory Coast Airline) through the integration and customization of Salesforce.

Developed and optimized critical business processes and established robust solutions for data management, ensuring streamlined operations and effective system adoption. Salesforce Technical Consultant for Ivory Coast Airline Technical design of custom Salesforce so- lutions, aligned with the functional needs of departments (Sales, Customer Service, and or Operations).

CRM Implementation and Configuration (Sales Cloud, Service Cloud, LWC, Apex). Salesforce Omnistudio Consultant for La Mutuelle Générale (CNP) Developed digital journeys for health and foresight insurance (Vlocity) and managed document generation (quotes, legal documents, e-signatures).

Salesforce Experience Cloud Developer for AG2R La Mondiale Implemented solutions for managing beneficiary contracts, integrating APIs and automating flows. Web Developer UX-UI Designer at Balxawmi Group

August 2022 - May 2023 (1 Year)

Performed full-stack development, primarily utilizing Angular for both frontend and backend solutions.

Improved user experience (UX) and strategically optimized digital interfaces (UI) across various appli- cations.

Directly contributed to more intuitive user journeys and enhancing the overall performance and aesthetic quality of the group’s digital products. EDUCATION

École Supérieure Polytechnique (ESP) de Dakar -

Graduated 2023-01-01

Engineer’s Degree in Computer Science Major: Telecommunications and Networks SKILLS

User Experience (UX), 4 years

API, 4 years

Artificial Intelligence, 1 year

Amazon Web Services, 6 months

Systems Architectural Design, 3 years

Automation, 3 years

Telecommunications, 1 year

Customer Relationship Management, 3 years

Business Processes, 3 years

Business Process Improvement, 3 years

Customer Service, 3 years

Cloud Computing, 4 years

Continuous Integration, 3 years

LANGUAGES

English, Advanced

French, Native/Bilingual

Arabic, Beginner

CERTIFICATIONS

Salesforce Certified Platform App Builder

Salesforce Certified Platform Developer

Salesforce Certified Administrator

Salesforce Certified AI Associate

AWS Certified Cloud Practitioner

SOCIAL NETWORKS

Linkedin, https://linkedin.com/in/yakhya-diallo

Other, https://trailhead.salesforce.com/me/yakhya-diallo

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