Dynamic Manager with Team Leadership Expertise
Resume:
JEWEL
MILLER
******@**********.***
Port Saint Lucie, FL 34953
Dynamic manager with a proven track record at NCCI Holdings Inc., excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and strategic planning, while fostering a culture of continuous learning. Skilled in performance management and project planning, driving team success and operational efficiency.
PROFESSIONAL SUMMARY
SKILLS
• Customer service
• Team leadership
• Time management
• Decision-making
• Staff training and development
• Staff management
• Documentation and reporting
• Project planning
Customer relationship
management (CRM)
•
• Performance management
• Conflict resolution
• Business administration
• Marketing
Springfield Gardens High School
Springfield Gardens, NY • 05/1976
High School Diploma
EDUCATION
NCCI Holdings Inc. - Manager
Boca Raton, FL • 07/2001 - 10/2021
Boynton Beach Country Club - Advertising Manager
Boynton Beach, FL • 01/2001 - 05/2002
WORK HISTORY
Managed and motivated over 20 employees to be productive and engaged in work.
•
• Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons.
•
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
•
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
•
Maximized performance by monitoring daily activities and mentoring team members.
•
Cross-trained existing employees to maximize team agility and performance.
•
Controlled costs to keep business operating within budget and increase profits.
•
Developed and maintained relationships with customers and suppliers through account development.
•
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
•
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
•
Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
•
Evaluated employee performance and conveyed constructive feedback to improve skills.
•
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
•
Conducted market research to inform data-driven decision-making in the development of targeted ad campaigns.
•
Oversaw budget allocation across various campaign components, ensuring maximum return on investment without overspending.
•
New York Telephone - Manager
Queens, NY • 01/1986 - 12/1999
Boosted brand awareness by creating and executing innovative marketing campaigns.
•
Maintained strong relationships with clients, ensuring satisfaction through regular communication and progress updates.
•
Implemented comprehensive tracking systems to monitor campaign performance and optimize ROI.
•
Championed creative solutions that resonated with target audiences while adhering to brand guidelines.
•
• Developed campaigns, led design, and tracked results.
• Enroll customers in social and cultural programs. Managed and motivated over 20 employees to be productive and engaged in work.
•
• Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons.
•
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
•
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
•
Maximized performance by monitoring daily activities and mentoring team members.
•
Cross-trained existing employees to maximize team agility and performance.
•
Controlled costs to keep business operating within budget and increase profits.
•
Developed and maintained relationships with customers and suppliers through account development.
•
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
•
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
•
Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
•
Evaluated employee performance and conveyed constructive feedback to improve skills.
•
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
•
Contact this candidate