Travel-Driven Reservations & Client Services Specialist

Izabella James

White Bluff, TN (Open to Remote Work)

615-***-**** ********.**.*****@*****.***

Customer-focused hospitality professional with experience in reservations, client coordination, and upselling services in fast-paced environments. Skilled at managing detailed bookings, providing exceptional service, and building strong client relationships from inquiry to completion. Highly organized, coachable, and motivated to grow in the travel industry while delivering seamless vacation planning experiences. CORE SKILLS

● Travel Booking & Reservation Support

● Client Relationship Management

● Sales & Upselling

● Itinerary & Event Coordination

● Customer Service Excellence

● Attention to Detail & Accuracy

● Time Management & Independent Work

● Strong Phone, Email & Online Communication

● Computer & Reservation Systems

● Social Media & Online Research Skills

PROFESSIONAL EXPERIENCE

Montgomery Bell Lodge – Burns, TN

Full Time Front Desk Agent / Hostess Mar 2024 – Present

● Manage guest reservations and booking details using professional reservation systems

● Assist clients in planning stays, weddings, group events, and room blocks for up to 100 guests

● Serve as a primary point of contact for guest questions, changes, and special requests

● Provide information on amenities, packages, and local attractions to enhance guest experiences

● Upsell lodging upgrades, event services, and retail items to increase revenue

● Coordinate with multiple departments to ensure smooth and accurate bookings

● Resolve guest concerns promptly while maintaining a positive customer experience Stay Golden Doggy Resort – Dickson, TN

Senior Associate / Employee Trainer Jul 2022 – Mar 2024

● Managed appointment scheduling and maintained organized daily booking calendars

● Processed payments and maintained detailed service records

● Increased revenue by upselling premium packages and add-on services

● Built strong client relationships through personalized service and consistent communication

● Trained new employees on customer service, policies, and scheduling systems James Fireworks – Dickson, TN

Sales Associate Jun 2016 – July 2025

● Helped customers choose products based on preferences and budget

● Handled high-volume transactions accurately and efficiently

● Maintained organized displays and inventory to improve customer experience Habitat for Humanity ReStore – Dickson, TN

Retail Associate (Community Service) Summers 2019 – Present

● Assisted customers and supported daily store operations

● Engaged with diverse community members in a service-focused environment Dickson Elementary School – Dickson, TN

Classroom Assistant (Work-Based Learning) Sep 2022 – May 2023

● Supported classroom organization and communication in a fast-paced environment

● Demonstrated patience, adaptability, and strong interpersonal skills EDUCATION

Austin Peay State University – Clarksville, TN

Bachelor’s Degree (In Progress)

Dickson County High School – Dickson, TN

High School Diploma

AWARDS & ACHIEVEMENTS

● Promoted to Employee Trainer for leadership and service excellence

● 3,500+ hours of verified community service

● Multiple awards for leadership, citizenship, and academic excellence PROFESSIONAL DEVELOPMENT

● Eager to complete company-provided travel certifications and training

● Actively learning about travel destinations, booking procedures, and industry policies

● Interested in specializing in vacation packages, cruises, and group travel planning

Contact this candidate