Dedicated Customer Service & Office Professional
Resume:
Edmira Cordic
PROFESSIONAL SUMMARY
Result driven professional with over 15 years in customer service looking to excel my skills and provide the highest level of support to my team. Highly motivated and committed individual with a proven history of superior performance at team and organizational levels.
REFERENCES
Available upon request.
PHONE
*********@*****.***
EXPERIENCE
JAN 2020-PRESENT
Office Manager – Rainaway Gutters LLC.
Scheduling meetings and appointments
Answering phones, assisting clients with any inquiries or questions
Organizing office operations and procedures
Processing and coordinating payroll and billing
Calculating the correct amount incorporating overtime, deductions, bonuses
Preparing and executing pay orders through an electronic system or distributing paychecks
Preparing reports for management and owners
Ensuring all invoices are paid out on time
Managing contract and price negotiations with office vendors, service providers and office lease
Managing the budget, ensuring accurate and timely reporting of timecards
Providing general support for visitors and new clients
Planning of in-house activities such as holiday parties, summer events for employees, etc.
APRIL 2006 - PRESENT
COSTCO
MAY 2009-PRESENT
Cashier – Morning Merchandise
Responsible for carrying out a variety of duties that are centered around the needs of customers
Operating the Point of Sale (POS) software to process customer transactions
Selling add-on items at the point of sale
Exceeding customer expectations with top-notch service
Handling money and ensuring that transactions are accurate and complete
Balancing cash drawers and overseeing the handling of store receipts and money
Assisting customers in locating items, providing advice or recommendations
Overseeing and handling the processing of refunds and exchanges, as well as resolving complaints
Ensuring that workspace is always kept clean and well-maintained
Monitoring transactions on balance sheets and reporting any discrepancies to the appropriate personnel
MAY 2008-MAY 2009
Food Service Assistant – Food Court/Bakery
Preparation of hot food – rolling, shaping, adding toppings and fillings, cutting or slicing pizza, putting baked items in warmers, steaming hot dogs and buns, operating deep fryers
Performing sales transactions
Maintaining cleanliness in common eating areas and cooking stations
Stocking inventory and eating utensils
Refilling self-operated drink stations
Cooking and assembling food orders online and assembling selections
Following Costco food service department production requirements
Providing quick service with greatest level of customer service
APRIL 2006-MAY 2009
Cashier – Front End
Responsible for carrying out a variety of duties that are centered around the needs of customers
Operating the Point of Sale (POS) software to process customer transactions
Selling add-on items at the point of sale
Exceeding customer expectations with top-notch service
Handling money and ensuring that transactions are accurate and complete
Balancing cash drawers and overseeing the handling of store receipts and money
Assisting customers in locating items, providing advice or recommendations
Overseeing and handling the processing of refunds and exchanges, as well as resolving complaints
Ensuring that workspace is always kept clean and well-maintained
Monitoring transactions on balance sheets and reporting any discrepancies to the appropriate personnel
EDUCATION
Kennewick High School 1997-2001
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