Restaurant Host/Server with Customer Focus

KAMIA WILLIAMS

Washington, DC 804-***-**** *************@*****.***

Education

- University of the District of Columbia (Present)

- Columbia Heights Educational Campus HighSchool Diploma (08.2018 – 06.2022) Experience

The Delegate

Server 05/2024 – Current

• Serve as a Hostess, Server, and Barista

• Strive to surpass guest expectations, constantly delivering an expectational dining experience

• Offer knowledgeable, menu recommendations

• Address guest inquiries promptly and professionally resolving any concerns graciously

• Maintaining espresso machine and cleaning equipment.

• Prepare & serving beverages and specialty coffees

• Assist in additional tasks such as rolling, silverware, resetting tables, etc

• Stock and refill supplies as needed

Shaleafas Kitchen

Event/Catering Server 07/2019 – 12/2024

• Actively buss and reset tables as well as complete assigned side work.

• Maintain a positive and professional demeanor toward all

• Maintain clean and organized workspace throughout the operation.

• Provide quality food and beverage to guests by adhering to all recipes and standards.

• Follows health, safety, and sanitation guidelines for all aspects of food, beverages, and restaurant operations.

• Help set up catering events.

Leap Inc.

Sales Associate 08/2023 – 01/2023

• Able to carry out multiple tasks in a fast-paced environment whilst servicing customers.

• Participate in general store maintenance, cleanliness & upkeep of store.

• Support the initiatives of the leadership team to drive sales.

• client engagement,

• team engagement,

• visual merchandising,

• operational excellence

2

PLANTA QUEEN

Food runner 05/2023 -08/2023

• Monitor food quality and presentation standards.

• Inspect and detail the dining room, table settings, chairs, floors, proper maintenance, cleanliness, and safety.

• Monitor the cleanliness of sections and ensure all materials and areas are clean and free from clutter.

• Follow all food safety standards and systems.

• Be aware of any special requests, inclusive of guest allergies. Uno Pizzeria

Server 03/2023- 08/2023

• Delivers food and drinks to guests, explains the menu, and provides suggestions.

• Completes assigned cleaning duties and closing tasks such as sweeping and mopping, flipping tables, and rolling silverware.

• Provide guests with the bill, make the correct change, and/or complete any necessary credit transactions.

OGX / Super-fly X (Friends and Office Experience)

Team member 03/2022 -01/2023

• Greet and welcome all Guests, providing direction to them and engaging in friendly conversation to ensure a memorable experience.

• Assist Guests in queueing up for their time-based experience.

• Scan tickets and handle any technical difficulties.

• Maintain health, safety, and cleanliness standards, and ensure all on site policies and protocols are being adhered to by guests.

Washington Habour Ice Rink

Skate Host 11/2021 – 03/2022

• Wintertime Georgetown area rink skate host.

• Gained more experience helping customers complete transactions and purchases.

• Maintain skating equipment by cleaning and sharpening skates.

• Aiding and watching over customers to ensure their safety. 3

Office Of the Comptroller of the Currency

Student Intern 06/2021 – 08/2021

• Develop skills to work in a professional setting.

• Discover potential career opportunities.

• Function as a team while performing meaningful and challenging assignments.

• Gain exposure to roles, occupations and activities in bank supervision Virginia Youth Club of America

Sale associate 05/2017 - 08/2019

• Door to door sales of candy, and other home merchandise. Regularly exceed sales goals.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Tend to customer questions about available merchandise, sales, current prices and upcoming company changes.

Skills Summary

- Great Hospitality

- Serving tables

- Problem Solving

- Food service

- Restaurants experience

- Retails

- Host experience

Awards and Acknowledgements

- HSSIP MERIT RECOGNITION PROGRAM NOMINATION

- CPR certification

- Servsafe certification

Reference: Kia Williams (Owner of Shaleafas Kitchen) 202-***-****

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