Bilingual Customer Relations and Tax Specialist

Luz Castro

Phoenix, Arizona *****

520-***-**** – *******@*****.***

PROFESSIONAL SUMMARY

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

ACCOMPLISHMENTS

PUBLIC NOTARY

RADIO ANNOUNCER

TAX PROFESSIONAL

BILINGUAL

SKILLS

Customer relations

Technical communication

Sales experience

Data entry experience

WORK HISTORY

05/2018 – 7/2025 FRANCHISE SPECIALIST

OpenWorks – Phoenix, AZ

Interpreted clients’ needs and introduced services to fit specific requirements

Cold called perspective customers to determine product of service needs, ascertain timelines and identify decision-makes.

Set up appointments with interested customers according to schedule availability.

Overcome objections using friendly, persuasive strategies.

Generated leads and established relationships with potential customers through outbound telephone calls.

Delivered scripted sales talks to customers reached via manual and automatic dialing systems.

05/2017 – 05/2018 SPANISH TRANSLATOR AND INTERPRETER

Cyracom International – Tempe, AZ

Molded translation to reflect intended meaning and audience reading level.

Interpreted conversations between foreign language-speaking clients and others.

Interpreted spoken and written languages other than English and vice versa.

Attended training programs to improve professional knowledge and interpretation skills.

Translated and adapted social messaging online content and marketing collateral.

01/2014 – 04/2015 TAX ASSOCIATE

H&R Block – Phoenix, AZ

Completed and filed returns with tax departments at local, state, and federal levels.

Reviewed and analyzed client data and accurately prepared income tax returns and tax research.

Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions

Secured and properly handled confidential data to protect against unauthorized access, improper transmission and unapproved disclosure.

Offered clients recommendations to reduce liabilities.

Prepared tax return extensions, tax planning calculations.

01/2005 – 01/2010 NEWS SIMULCAST TRANSLATOR SAP

KPNX Channel 12 – Phoenix, AZ

Assisted with translation of foreign language television and radio programs

Translated the news stories.

01/1995 – 12/2002 DIRECTOR OF PROGRAMMING/RADIO HOST

KSUN Radio – Phoenix, AZ

11/1992 – 01/1995 RADIO ANNOUNCER

KVVA Radio – Phoenix, AZ

Delivered exceptional programming to audience members by always reaching events, guests and programs thoroughly.

Engaged with audience members through telephone calls and personal commentary and musical selections, political happenings and other items of interest.

Announced adds and breaking news segments for radio broadcasts.

Attend promotional events to create station awareness and build listener reach.

Interviewed local and international celebrities to raise brand profile and build listener engagement.

Answer booth call line and took song suggestions or comments from listeners.

Facilitated live coverage of special events, promotions.

EDUCATION

5/2020 CERTIFICATE FOR LIFE INSURANCE AGENT

5/2017 CERTIFICATE AS AN INTERPRETER/TRANSLATOR

12/2013 CERTIFICATE: TAX ASSOCIATE

H&R BLOCK TAX SCHOOL – Phoenix, AZ

12/2005 DIPLOMA: Cosmetology Education

Maricopa Beauty College – Avondale, AZ

06/1994 Associate of Arts: Communication Studies

Glendale Community College – Glendale, AZ

06/1992 High School Diploma

Agua Fria High School – Avondale, AZ

LANGUAGES

English/Spanish

Professional Working

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