Event Operations & Team Leadership Specialist
Resume:
Max Gold
An enthusiastic and dedicated person with extensive experience in event
management, operations, customer service, and leadership roles in sports and community environments. Proven ability to manage teams, engage with diverse populations, and effectively resolve conflicts. 2287 Perez Street, Unit 361,
Salinas, CA 93906
**********@*****.***
EXPERIENCE
Target, Hollister, CA — Executive Team Leader, Service & Engagement
March 2025 - Present
Led daily operations for a high-volume Target store, overseeing team performance, guest experience, and sales execution across multiple departments.
● Managed, coached, and developed a 50-person team to drive operational excellence, ensure compliance, and meet business goals.
● Partnered with senior leadership to implement strategic initiatives that improved store efficiency, employee engagement, and customer satisfaction.
Bay FC, San Jose, CA — VIP Game Day Client Services Executive, March 2024 - November 2024
Provide exceptional customer service to VIPs, customers, and staff while representing the organization.
● Manage in-game fan inquiries and issues.
● High level of professionalism around business partners, important customers, and athletes.
UC Santa Cruz, Santa Cruz, CA — Resident Assistant August 2024 - March 2025
Served as a primary point of contact for residential students, fostering a safe, inclusive, and supportive living environment.
● Enforced community policies, responded to student concerns and emergencies, and mediated conflicts with professionalism and discretion.
● Planned and facilitated educational and social programming to build community engagement and student connection.
● Collaborated closely with Housing staff and campus partners while providing peer mentorship, academic support, and resource referrals to promote student well-being and success. SKILLS
Canva
Excel
Word
Live Stats.
Written and verbal
communication.
Customer Service
Team Development
Production.
Leadership.
Event Management.
UC Santa Cruz, Santa Cruz, CA — Communications Assistant, December 2023 - March 2025
Assist with the statistical recording and content creation for the Athletic Department of UCSC.
● Maintain composure and professionalism in fast-paced sports environments.
● Training fellow students in proper skills in statistics keeping, and event management.
UC Santa Cruz, Santa Cruz, CA — Women’s Basketball Team Manager,
October 2024 - March 2025
Assisting the coaching staff with daily operations to allow for smooth practices and games.
● Equipment management.
● Statistics keeping.
Target, Capitola, CA — Executive Team Lead Intern
June 2024 - August 2024
8-week internship learning how to manage and lead a Target Store.
● Oversee department operations and assist with training and mentoring team members.
● Reading sales projections and responding accordingly to improve profit.
Santa Cruz Warriors, Santa Cruz, CA — Game Operations Manager
December 2023 - December 2024
● Organized and executed in-game activities for fans alongside the hype squad.
● Ensure efficient setup and management of events during timeouts and breaks.
● A fast-paced job that required quick thinking and fast problem-solving.
Stanford University, Palo Alto, CA —Operations and Event Manager
March 2022 - December 2022
Manage setup and breakdown of athletic events, ensuring smooth operations.
● Provide scoreboard assistance during softball and baseball games, leveraging sports knowledge.
● Liaison with referees and other officiating crews to allow them to have the best possible experience.
EDUCATION
UC Santa Cruz, — Feminist Studies BA
September 2023 - March 2025
College of Marin, Fairfax, CA
September 2022 - May 2023
Menlo College, Menlo Park, CA
September 2020 - May 2022
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