Hospitalsity Operations & Guest Services Leader

Jahzarah Alexis

401-***-**** Woonsocket, RI **************@*****.***

EDUCATION:

Johnson & Wales University Providence, RI

Bachelor of Science; Tourism & Hospitality Management Candidate, 05/2026

Woonsocket Area Career & Technical Center Woonsocket, RI

Certification of completion in Hospitality Tourism 06/2022

EMPLOYMENT HISTORY:

Restaurant Supervisor 04/2025 – Present

Hornblower City Experiences Cruises & Events Boston, MA

Managed a team of 10+ servers, bartenders, and server assistants, maintaining and improving scores through coaching and skill development.

Coordinated logistics for 75+ private charter events, ensuring seamless execution while exceeding client expectations for service and experience.

Developed and enforced strict hygiene and safety protocols, maintaining 100% compliance with all safety regulations.

Improved opening and closing procedures, reducing labor costs while maintaining operational efficiency.

Front Desk Associate/ Night Auditor 02/2025 – Present,

11/2020 –02/2023

The Courtyard by Marriott Providence/Lincoln Lincoln, RI

Manage guests check in/out while overseeing room assignments and reservations.

Provide seamless guest experience through positive guest interaction.

Process and update payments in the property management system, manage all phone calls, emails and daily reports.

Collaborate with all departments of the hotel to ensure all guest needs are met.

Perform nightly audits of financial transactions, prepare and review end-of-day financial reports.

Communicate relevant maintenance and guest information to the morning shift team.

Host/ Server/ Bartender 10/2023 – 11/2024

Parkside Rotisserie and Bar Providence, RI

Maintained composure during full capacity nights while providing seamless visitor flow.

Provided outstanding service by greeting and seating guests, taking orders, and delivering food and beverages promptly.

Mixed, garnished, and served alcoholic and non-alcoholic beverages according to standard recipes and guest preferences.

Monitored and managed bar inventory, including ordering supplies and tracking usage.

Server 03/2023 – 09/2023

Ciro’s Tavern Woonsocket, RI

Provided excellent customer service, including taking orders, delivering food and beverages accurately, being aware of customer needs, and resolving customer discrepancies.

Processed payments and accurately managed cash and credit card transactions.

Communicated with the back of the house to accommodate special requests and dietary restrictions.

Maintained extensive knowledge of the menu and offered personal recommendations to guests.

Banquet Event Staff 11/2018 – 11/2020

River Falls Restaurant Woonsocket, RI

Efficiently arranged tables, chairs, linens and decorations to align with the event specifications in addition to the set-up of food and beverage stations.

Provided satisfactory guest service through guest interaction, addressing requests quickly, and replenishing food and beverage.

Maintained cleanliness throughout the event and followed all health and safety protocols.

Built relationships and developed a clientele of repeat guests.

Broke down events and stored all supply properly.

CERTIFICATIONS:

TIPS Alcohol Certification 10/2023

SERV Safe Certification 06/2021

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