Versatile Customer Service Professional with Leadership Experience

VIRGINIA GIBBS

V

*** ***** **, ***** ******, AR 71923

870-***-****

*************@*****.***

I have extensive customer service skills with emphasis on multiple phone lines and greeting face to face. A strong sales background and interpersonal skills.

WORK EXPERIENCE

Assistant manager at Circle K in Arkadelphia, AR.

08/2021 to Present

Circle K

Arkadelphia, AR

My duties involve greeting customers and creating a welcoming experience. Ti have cash handling experience and do daily reports and balance the registers and safe. Ordering for the store and processing vendors. I also work stock and merchandise as well as maintain inventory levels. I also was responsible for food preparation.

I

Receptionist

07/2021 to Present

My Eye Dr.

Hope, Arkansas

My duties involve answering phones, setting appointments and verifying insurance. Greeting patients as they arrive and walking them thru the check in process. Filing and compliling of charts as well as educating patients on the advantage of having certai testing preformed.

Retail store associate

11/2020 to Present

Cracker Barrel

Arkadelphia,AR

Responsible for greeting guest as they arrive. Creating a warm and welcoming experience. Suggestive sales and utilizing listening skills to help guest with purchases. Answering phones and directing calls to appropriate stations. Checking out the guest after their meal,

cash handling as well as taking of credit cards and other forms of payment. Making a memorable experience that will have the guest wanting to return

Senior tech level 2

02/2010 to 10/2016

Verizon

Little Rock, AR.

I began as a customer service representative that handled in bound calls in a call center. Utilizing proprietary computer programs. I processed payments, explained billing, did basic trouble shooting and was responsible for sales. I was promoted to a level 2 senior tech after 2 years where I was responsible for a higher degree of trouble shooting as well as escalations. I left this position when my late husband became terminal.

SKILLS

Receptionist - 5 years

Customer service - 10+ years

Cash handling - 10+ years

Clerical duties - 10+ years

EDUCATION

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