Customer Service & Front Desk Professional Resume
Resume:
Kathleen Skinner
Cathlamet, Washington
Would love to find a company that is as loyal as I can be. I have 15+ years customer care/service and clerical experience. I have loved every minute of it. Would enjoy working for a company that appreciates someone that will go the extra mile, even if it is not asked of them or needed.
Authorized to work in the US for any employer
Work Experience
TTEC
Customer service rep.
12/23 to now full-time
Customer Service Rep.
Independent Contractor
Working Part-time
Front Desk Receptionist
Hampton by Hilton - Astoria, OR
March 2021 to August 2022
Make reservations, answer pbx phones, check guests in and out of rooms.
Office Assistant
Atlantis Auto Glass - Warrenton, OR August 2021 to May 2022
Answered phones for two locations and five different phone numbers, made appointments, ordered glass for the vehicles, made returns, took payments, and checked inventory.
Front Desk Manager
Frank Hotels - Seaside, OR
July 2020 to February 2021
I ran the front desk and did all managerial duties for the hotel. Communicated with corporate office, interviewed applicants, hired for front desk.
Customer Service Representative
Sykes Enterprises, Incorporated - Astoria, OR March 2020 to June 2020
Work as customer service representative at assigned companies.
Front Desk Clerk
Coast River Inn - Seaside, CA
June 2019 to October 2019
Greet customers, answer phones, check guests in and out, run reports, make reservations, take payments, and do my best to make the guest feel welcome and that they have a great stay.
Front Desk Clerk
Franks hotels - Seaside, OR
January 2019 to April 2019
Opened and closed office, phones, made reservations, took payments, handled guest issues, balanced shift.
Breakfast Asst.
Comfort inn & suites - Astoria, OR
November 2018 to February 2019
Running breakfast room, cooking, clean up, and re stocking.
Front Desk Clerk
Cannon Beach Hotel Lodgings - Cannon Beach, OR
September 2018 to December 2018
Answer the phones making reservations, check in and check out guests, processing payments with either cash payments or credit cards. Also provide excellent customer service by responding to guests requests quickly and in a friendly manner.
Shilo Inn Seaside East Six Years
Front Desk Agent
I was hired to be a breakfast helper & a backup desk clerk, I eventually moved into the swing shift position full time as the desk clerk where I answered multi lined phone, checked the guests into their room, and made sure the guests were happy with their room & very quick to respond to any issues that came about. I've learned to become a quick problem solver in this profession.
Motel Six One year and Three months
Front Desk Agent
Worked at the front desk where my main responsibilities were to count out the till, answer the phones making reservations, check in and check out guests, make card keys, processing payments with either cash payments or credit cards. Also provide excellent customer service by responding to guests requests quickly and with a friendly manner.
Women's Resource Center One Year and Six Months
Jobs Plus Program Customer Service rep.
Began as a workshop trainee in the thrift store where my main duties were to process donations making sure items went to the correct locations. Ironed, tagged and dispersed to the correct departments. Because of consistent work ethic and hard work was given the opportunity to become part of a subsidized work program. During this time my main responsibilities were to work the front desk processing purchases, answering inquiries about product placement and prices. Also paid close attention to detail when operating the cash register making sure cash purchases were correct. Balanced out till at the end of business consolidating cash purchases against Tape and credit card receipts and delivering money to the upstairs office at the end of my shift.
Private Industry Council One Year and Eight Months
Medical Office Training
As a receptionist with Colombia Mental Health and the American Red Cross performed various duties such as answering a multi-line phone directing phone calls to the correct parties, taking accurate messages and answering inquiries about specific services provided by the agencies.
Education
High school or equivalent in GED
Oxnard, CA
February 1998 to June 1998
Skills
•CSR (10+ years)
•Customer Service (10+ years)
•Customer Care (7 years)
•Front Desk (10+ years)
•Hospitality Experience
•Front Office (10+ years)
•Guest Service (10+ years)
•Hotel Experience (10+ years)
•Phone Etiquette (10+ years)
•Excel (Less than 1 year)
•Basic Math (10+ years)
•Microsoft Word (5 years)
•Administrative Experience (3 years)
•Microsoft Office (5 years)
•English (10+ years)
•Reception (5 years)
•10 Key Calculator (5 years)
•Sales Experience
•Guest Services (10+ years)
•Office Experience (10+ years)
•Time Management (5 years) • Word Processing (5 years)
•Computer Skills (10+ years)
•POS (8 years)
•Typing (10+ years)
•Cash Handling (10+ years)
•Microsoft Outlook (6 years)
•Data Entry (10+ years)
•Accounting (2 years)
•Office Management (2 years)
•Hospitality (10+ years)
•Microsoft Excel (Less than 1 year)
•Salesforce (1 year)
•CRM software (3 years)
•Computer literacy (10+ years)
•Clerical experience (10+ years)
•Communication skills (4 years)
•Customer relationship management (3 years)
•Organizational skills (10+ years)
•Customer Support (5 years)
•Call Center (1 year)
•Management (3 years)
•Leadership (8 years)
•Research (1 year)
Certifications and Licenses
Food Handler Certification
OREGON LIQUOR LICENSE
Assessments
Scheduling — Proficient
May 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts.
Full results: Proficient
Proficiency with Microsoft Office: Mail & Calendar (PC) — Proficient May 2019
Using Microsoft Office Mail and Calendar tools to manage workload.
Full results: Proficient
Retail Cash Handling — Highly Proficient
May 2019
Calculating retail transactions and knowing cash drawer policies and procedures.
Full results: Highly Proficient
Verbal Communication — Highly Proficient
May 2019
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Sales Skills: Influence & Negotiation — Proficient
May 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Proficient
Merchandise & Supply Storage — Highly Proficient
May 2019
Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Full results: Highly Proficient
Front Desk Agent (Hotel) — Expert
November 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Customer Service — Highly Proficient
November 2019
Identifying and resolving common customer issues. Full results: Highly Proficient
Microsoft Word — Highly Proficient
December 2019
Knowledge of various Microsoft Word features, functions, and techniques.
Full results: Highly Proficient
Receptionist — Highly Proficient
January 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Working with MS Word Documents — Proficient
June 2020
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Proficient
Attention to Detail — Proficient
June 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Call center customer service — Highly Proficient
April 2021
Applying customer service skills in a call center setting
Full results: Highly Proficient
Customer focus & orientation — Proficient May 2021
Responding to customer situations with sensitivity Full results: Proficient
Advanced attention to detail — Proficient
May 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Project timeline management — Proficient
August 2021
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Basic attention to detail — Proficient
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Working with MS Word documents (intermediate) — Proficient May 2019
Intermediate Word techniques, including the use of formatting, Track Changes, and Comments.
Full results: Proficient
Basic computer skills — Proficient
May 2021
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Customer service fit — Proficient
May 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Inside sales — Highly Proficient
May 2021
Actively listening and responding appropriately; performing common sales calculations. Full results: Highly Proficient
Inside sales — Highly Proficient
May 2021
Actively listening and responding appropriately; performing common sales calculations.
Full results: Highly Proficient
Proficiency with Microsoft Office: Mail & calendar (Mac) — Highly Proficient May 2019
Using Microsoft Office Mail and Calendar tools to manage workload.
Full results: Highly Proficient
Customer focus & orientation — Proficient May 2021
Responding to customer situations with sensitivity Full results: Proficient
Front desk agent (hotel) — Expert
November 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Administrative assistant/receptionist — Highly Proficient
August 2021
Using basic scheduling and organizational skills in an office setting
Full results: Highly Proficient
Customer service — Proficient
July 2021
Identifying and resolving common customer issues Full results: Proficient
Technical support: Customer situations — Proficient
July 2021
Responding to technical support situations with sensitivity
Full results: Proficient
Data entry: Attention to detail — Proficient
May 2021
Maintaining data integrity by detecting errors Full results: Proficient
Written communication — Proficient
May 2021
Best practices for writing, including grammar, style, clarity, and brevity
Full results: Proficient
Call center customer service — Proficient
May 2021
Demonstrating customer service skills in a call center setting
Full results: Proficient
Inside sales — Highly Proficient
August 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Highly Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work
Full results: Proficient
Data entry: Attention to detail — Proficient
May 2021
Maintaining data integrity by detecting errors Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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