Versatile Administrative and Customer Care Professional

BRENDA I. RAMOS-ALMODOVAR

OBJECTIVE

To obtain a position that will utilize my skills, abilities and experience to contribute to the company's success. EXPERIENCE

MetroTech Automotive Elizabeth Town, PA

RV DETAILER 04/2025 - Present

Clean and maintain Rv for continous contracts. Inetior and exterior cleaning. ECP and touchups.

Firstsource Solutions Lousville, KY

CLAIMS EXAMINER 02/2021 - 08/2024

Processed and deny claims according to SOP guidelines. Look for duplicates and or corrected claims in order to process. Make sure claims have correct and proper information in order to go thru the steps to processing the claim. Attend meetings with co-workers and Supervisors to obtain new or changed information needed to make sure performance stays sharp and everyone is up to date with what is needed to prevent any mistakes or errors within the production. Send or receive emails with SOP information, questions or concerns about certain claims.

Ultimate Medical Academy Lancaster, PA

STUDENT 07/2019 - 01/2021

* Remained self-directed, motivated, and accountable for personal actions.

* Came prepared for class and completed assignments on time.

* Navigated new technology, utilized available resources, and set realistic expectations.

Prostat Lancaster, PA

HOME HEALTH AIDE 12/2017 - 08/2019

* Answered inbound calls, placed outbound calls, and provided emotional support and medication reminders.

* Maintained a safe, secure, and healthy environment.

* Assisted with activities of daily living - personal hygiene, mobility, and feeding. Classic Health Care Lancaster, PA

HOME HEALTH AIDE 09/2015 - 08/2017

* Answered inbound calls, distributed over the counter medication, checked vital signs, and provided transportation.

* Provided in-home personal care services based on established care plans.

* Assisted with activities of daily living such as mobility, personal hygiene, and feeding.

Urban Outfitters Lancaster, PA

PICKER 12/2015 - 06/2016

* Pulled products to be shipped, packed boxes, and staged pallets on dock for placement on trucks for delivery.

* Maintained safe operating environment and worked timely and effectively in CONTACT

*********@*****.***

717-***-****(mobile)

Lancaster, PA

SKILLS

• Completed weekly staff scheduling

• Taking Messages

• Payroll

• Customer Service

• Patient Care Plans

• Vital Signs

• Administrative Support

• Communication Skills

• Content Production

• Electronic Medical Records

• Front Office

• HIPAA

• Healthcare Common Procedure

Coding System

• ICD-10

• Managed Care

• Medical Billing

BRENDA I. RAMOS-ALMODOVAR

fast-paced, high demand environment.

* Labeled specific inventory items, placed deliveries in designated areas, and stacked deliveries. Dark Container Lancaster, PA

PACKER 08/2013 - 06/2015

* Picked orders from various locations in the warehouse and loaded onto pallets.

* Packed orders and placed boxes on the line to be sorted and labeled for shipping.

* Maintained safe operating environment and worked effectively in a fast-paced environment.

* Supervised production machinery to ensure products flowed properly Dutch Wonderland Lancaster, PA

ADMINISTRATIVE ASSISTANT 04/2006 - 10/2011

* Answered inbound phone calls, provided information, took messages, and maintained a clean work environment.

* Completed weekly staff scheduling and payroll, delegated tasks, and assisted with department interview process.

* Placed outbound phone calls to staff, created and edited documents, and operated office equipment.

* Worked closely with manager, provided customer service, and used computer for various applications. CERTIFICATIONS AND LICENSES

Work From home certificate

Issue Date: 02/22/2021

Medical Billing and Coding Associates Degree.

References are available upon request

Contact this candidate