Customer-Focused Support Professional
Resume:
Cecelia Teague
Opp, AL *****
***************@*******.***
I am looking for a new career change where I can be appreciated. I have empathy and sympathy for the customer, as I understand both roles.
Willing to relocate to: Crestview, FL - Enterprise, AL - Opp, AL Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Disabled Veteran Solutions-WFH - Erie, PA
July 2023 to Present
• Gather information to answer any concerns and/or questions..
• Set up appointments for applicants to be printed.
• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Provide detailed explanations of account status and inquiries to customer
• Utilize exceptional communication skills to fulfill both client and customer goals Vaccine Specialist
MCI Telecommunications - Opp, AL
April 2021 to June 2021
• Assist and answer question about COVID and COVID locations to receive vaccinations.
• Adhering to State and Federal regulations pertaining to your job duties
• Assist customers with delinquent accounts according to various state guidelines
• Utilize exceptional communication skills to fulfill both client and customer goals Vaccine Specialist
Maximus - Opp, AL
January 2021 to April 2021
• Answer any question regarding COVID and set up appointments for COVID vaccinations.
• Also education patient on any questions or concerns they may have.
• Consistently discuss additional product and service offerings with customers on qualified calls
• Utilize exceptional communication skills to fulfill both client and customer goals
• Provide detailed explanations of account status and inquiries to customers
• Adhering to State and Federal regulations pertaining to your job duties Order Fulfillment Associate
Walmart - Andalusia, AL
August 2019 to February 2020
• Select items to be packed and placed on a Fed Ex truck in a timely manner.
• Help customers as needed in store.
• Help in other departments as needed.
• Stock and replenish shelves and end caps.
Housekeeper
S&L - Opp, AL
October 2018 to August 2019
• Thoroughly deep clean homes and offices.
• Wash and fold laundry.
• Mop and clean floors as directed.
• Vacuuming, sweeping, and dust shelves.
Press Machine Operator
Inzi Controls - Elba, AL
June 2018 to August 2018
• Operate machine according to the type of part
• Help on other machines as needed.
Machine Operator
American Apparel - Opp, AL
April 2017 to January 2018
• Attach Velcro pieces on Navy cargo pocket using an industrial sized sewing machine.
• Help on other machines as needed
Tech Support/Customer Service Representative
Sitel - Andalusia, AL
October 2016 to January 2018
• Gather information from customer regarding their WiFi issues and troubleshoot.
• Provide detailed explanations of account status and inquiries to customers.
• Assist customers with delinquent accounts according to various state guidelines
• Consistently discuss additional product and service offerings with customers on qualified calls
• Utilize exceptional communication skills to fulfill both client and customer goals.
• Conduct surveys with Charter One bank.
• Help establish cell phone service with Virgin Mobile.
• Sale long term care insurance..
Education
High School Diploma
Opp High School - Opp, AL
August 1996 to May 2000
Skills
• Customer Service Skills
• Help Desk
• Clerical Experience
• Data Entry
Certifications and Licenses
Clinical Certified Medical Assistant (CCMA)
April 2019 to June 2019
• Check vitals and temperatures.
• Answer phones, make appointments and take messages.
• Interview patients and record their medical history.
• Measure patient’s vital signs, such as their blood pressure and weight.
• Help physicians with patient examinations.
Contact this candidate