Reliable Production Assistant with Customer Service Expertise

Summary

responsible and reliable great service, integrity, and a strong work ethic . production assistant with 6 years of experience assisting in order fulfillment and outbound customer service. Experience

Little Caesars Pizza OH, Toledo

Assistant Manager 04/2024 - Present

Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards Managed a team of 10, 2 cashiers, 2 supervisors

Handled customer inquiries, answered questions, and resolved problems in a timely manner Successfully assigned all in-store customers to specific associates Improved customer satisfaction and loyalty by creating a survey for in-store customers Handled in-line customers in a polite, courteous, and efficient manner Created a system for tracking out-of-stock merchandise, ensuring that all customers were informed of the status of their requested merchandise

Ensured all customers were greeted with a warm, friendly smile Served all in-line customers within a certain time period Rerouted customers that took too long to be serviced, giving them the opportunity to be serviced by a different associate Graham Packaging Company TX 77055, Houston

Warehouse Worker 02/2022 - 03/2024

Proficiently managed order picking, fulfillment, inventory, and asset tracking processes, resulting in me getting hired on as a shift lead .

Nissin Brake Ohio OH, Findlay

Assembly 12/2018 - 03/2020

Closely review blueprints and schematics to determine proper parts installation.Ensure each part was fastened correctly, check connections, and log any deviations.Use hand tools and machines to efficiently and accurately assemble electronic components.Perform hourly quality control checks.

Best Buy distribution center OH, Findlay

Shipping and receiving 11/2014 - 05/2016

providing high quality work environment with efficiency Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Maintained a clean and orderly environment

Skills

Manufacturing, Time management, Leadership, Communication skills, Customer service, English, Communication Skills Education

fostoria sr high school Fostoria, OH 44830

High School Diploma 01/1970

Anthony Thompson

Toledo, OH 43614 419-***-****

***********@*****.***

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