Customer Service Supervisor & Data Entry Specialist

DARILYN WASHINGTON

(***) -***-**** ********@*****.***

SUMMARY

A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.

SKILLS

Efficient and Detail-Oriented

Technical Support

Medical Insurance Rep

Supervisory Experience

Sales

Email Support

Salesforce

Zendesk

Understanding Customer Needs

Creative Problem Solving

Call Documentation

Order and Refund Processing

Data Entry

CRM Software

Live Chat Support

Microsoft Office

Billing

EXPERIENCE

06/2020 to 12/2025

(Remote) Customer Service Supervisor

At&T

Cross trained in multiple departments to know all company needs and train new employees.

Analyzed and updated all necessary changes to Salesforce software

Processed customer service requests via phone support and email support

Customized CRM using the most up-to-date tools (i.e., workflows, triggers)

Noted customer correspondence in CRM to track requests, problems and solutions.

Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services

Audited internal data and processes to identify and manage initiatives, improving business performance.

Recommended metrics and models based on observed trends.

Worked with internal teams to understand business needs and changing strategies.

07/2017 to 06/2020

Data Entry/Account Administrative Representative

Connexus Solutions

Performed administrative tasks and assisted in executing business solutions

Successfully entered data into company database and validated the accuracy of valuable company information

Used and analyzed data from automated information aggregators to update the database

Generated data reports, enter company findings into the database and perform backups

Supported data entry across departments as requested, switching promptly to new projects.

01/2017 to 06/20

Customer Services Representative

Aetna (CVS)

Assisted staff with resolving complex customer issues and implementing targeted solutions.

Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.

Documented customer correspondence in CRM to track requests, problems and solutions.

Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services

Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools

Assisted customers by providing confirmations, answering questions and offering general information.

EDUCATION AND TRAINING

DEGREE/DIPLOMA

Devry University-Current

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