Client-Focused Claims and Operations Professional

Ursula Hagood

656-***-**** **********@*****.*** Tampa Fl

Summary

Client-focused professional with a diverse background in claims investigation, client support, and educational leadership. Proven ability to analyze complex information, interpret regulations, and negotiate solutions while maintaining exceptional client relationships. Adept at managing multifaceted operations, ensuring regulatory compliance, and providing proactive support to enhance efficiency and productivity. Seeking to leverage skills in problem-solving, communication, and meticulous attention to detail to drive client success.

Professional Experience

Claims Specialist 1 Liberty Mutual Tampa Fl 06/2024-present

Investigated and analyzed insurance claims to determine coverage and liability, ensuring accurate and compliant claim processing.

Communicated with policyholders and external parties to gather necessary information, providing clear and empathetic support throughout the claims process.

Interpreted complex insurance policies and regulations to make informed decisions on claim validity and settlements.

Negotiated fair resolutions with claimants and their representatives, successfully managing a diverse caseload.

Maintained meticulous documentation of all claim activities, ensuring accuracy and audit readiness.

Executive Administrative Assistant Neuropsychological Sciences Tampa Fl 09/2023-06/2024

Managed complex calendars and travel arrangements, ensuring seamless operations for executive leadership.

Prepared and edited professional correspondence, reports, and presentations with a high degree of accuracy and attention to detail.

Served as a primary point of contact, facilitating clear communication between executives and internal/external stakeholders.

Handled confidential information with the utmost discretion and security, building trust and ensuring privacy.

Anticipated needs and proactively addressed potential issues to maintain smooth and effective operations.

Lead Early Education Teacher Gainesville Fl 07/2018-05/2023

Developed and implemented age-appropriate curriculum and educational activities, fostering a positive learning environment.

Effectively managed a classroom, establishing routines and addressing behavioral needs to ensure a productive and safe space.

Communicated regularly with parents to discuss child development and progress, building strong, collaborative relationships.

Skills

Client & Stakeholder Management: Customer Service, Communication, Negotiation, Parent Communication, Facilitating Communication Analysis & Problem Solving: Policy Interpretation, Data Analysis, Problem Solving, Attention to Detail, Regulatory Compliance Operational & Administrative: Documentation Management, Operational Oversight, Budget Management, Classroom Management, Curriculum Development

Education

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