Customer Support & Security Specialist

JARED SANCHEZ

Customer Support Professional

520-***-**** *******.*****.*@*****.*** Tucson, United States EMPLOYMENT HISTORY

Insurance Specialist at Afni

• Assist clients remotely in selecting appropriate insurance coverage based on their needs and budget. • Provide top-tier customer service through calls, emails, and chat support to resolve client issues quickly. • Maintain accurate client data and ensure compliance with insurance policies and state regulations. • Passed the Arizona State Insurance License exam on the first attempt. Unarmed Security Officer at Covey Security

• Performed safety inspections and generated daily digital reports for management review. • Collaborated with law enforcement and business staff, providing detailed incident documentation. • Managed tasks independently across multiple work locations and shifts.

Service Professional at Arrow Exterminators

• Scheduled and conducted pest control services while maintaining detailed digital logs. • Communicated with clients to address concerns and explain procedures clearly and professionally. • Tracked inventory and service tools for efficient daily operations. Branch Security Officer at Tiffany & Co.

• Monitored and maintained a secure and professional environment for clients and staff. • Led monthly safety inspections, recorded results, and coordinated follow-up maintenance remotely. • Trained new associates on company procedures and standards for professionalism.

Asset Protection Associate at Walmart

• Conducted theft investigations using CCTV and in-person monitoring to reduce loss incidents. • Collaborated virtually with law enforcement by preparing reports and sharing digital evidence. • Entered and maintained detailed records using the APIS case management system.

SKILLS

Remote communication Customer service & client support Data entry & documentation Conflict resolution

Time management & organization

CRM systems & Microsoft Office Suite

Bilingual: English & Spanish

SUMMARY

Dependable and detail-oriented Customer

Support Professional with 10+ years of

experience providing excellent service, problem-

solving for clients, and managing sensitive

information. Skilled at working independently,

staying organized, and delivering solutions

efficiently in remote settings. Dedicated to

creating positive customer experiences and

contributing to team success.

EDUCATION

High School Diploma Marion High

School

LANGUAGES

English C1

Spanish B1

EXTRA-CURRICULAR ACTIVITIES

Eagle Scout at Boy Scouts of America

Recognized for leadership, integrity, and commitment to community service.

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