Administrative Assistant
Resume:
Vaugn Noel - LinkedIn
**************@*****.***
VAUGHNNOEL
PROFILE
Detailoriented project and operations professional with experience supporting enterpriselevel projects, managing workflows, improving processes, and delivering analytical and administrative support within energy, customer service, residential services, and retail environments. Strong communicator with a track record of maintaining accuracy, driving operational efficiency, and supporting cross-functional teams.
KEY SKILLS
WORK EXPERIENCE
Project Coordination
Process Improvement
Workflow Optimization
CrossFunctional Communication
Administrative Management
Team Leadership
Conflict Resolution
Customer Experience
Stakeholder Support
Project Management Analyst
Exelon - PEPCO Washington, D.C.
Jan 2024 - Present
Manage project administration including invoices, change orders, and contract requisitions.
Prepare and distribute meeting minutes; keep documentation repositories.
Support project managers with data, metrics, and materials for authorization packages.
Coordinate schedules and ensure adherence to project governance controls.
Non-Emergency Contact Center Representative
Kings TeleServices / Continuum Brooklyn, N.Y.
Oct 2023 – Dec 2023
Handled highvolume customer inquiries via phone, email, and walkins using CRM systems.
Logged service requests, researched issues, and escalated unresolved cases.
Trained new staff and ensured compliance with customer service standards.
Shift Supervisor
Midway Living Queens, N.Y.
Feb 2023 – Jun 2023
Handled highvolume customer inquiries via phone, email, and walkins using CRM systems.
Trained new staff and ensured compliance with customer service standards.
Store Manager
Cube Smart New York, N.Y.
Aug 2022 – Jan 2023
Oversaw leasing, customer support, property maintenance, and payment processing.
Managed administrative tasks, records, collections, and reservations.
Inbound Stow Associate / Delivery Driver
Amazon Edison, N.J.
2021 - 2022
Maintained inventory accuracy through scanning, stowing, and inspection.
Delivered goods and completed logs while ensuring customer satisfaction.
Supervisor
Core Services Group Brooklyn, N.Y.
Nov 2020 – Aug 2021
Oversaw residential facility operations, supervised staff, conducted compliance audits, and maintained safety and incident reporting documentation.
Supervisor
Children Community Services Brooklyn, N.Y.
Oct 2016 – Oct 2020
Managed front desk operations, documentation, client monitoring, administrative support, and emergency response procedures in a residential setting.
EDUCATION
High School Equivalency Diploma
New York City Tech Adult Learning Center
June 2015
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