Inbound Customer Care Specialist candidate with 10 years logistics

Thomas Payne

Seattle, WA

Email: ****.*.*****@*****.***

Phone: 425-***-****

Objective

Driven Operations Specialist with 10 years of experience in logistics, communication, and administrative duties. Seeking to leverage extensive skills in dispatching, logistics and customer service into a challenging new role. I am committed to contributing to a company's success during challenging times.

Work Experience

Operations Specialist

Scan Global Logistics, Seattle, WA

October 2021 - July 2022

Facilitated efficient movement of freight from vendors to customers, optimizing multiple routes based on customer needs.

Provided cost-effective solutions that enhanced profitability for both customers and the company.

Directed carriers and agents with precision to ensure timely and efficient operations. Dispatch Supervisor

All Seasons, Inc., Tacoma, WA

January 2016 - January 2020

Scheduled service and installation technicians, balancing daily workload and future projects for optimal efficiency.

Maintained clear communication with customers to schedule appointments and provide updates on service schedules.

1

Managed customer and vendor databases, ensuring accuracy of information for streamlined operations.

Provided accounting support including payroll, accounts receivable, and accounts payable. Dispatcher & Customer Service Representative

Summit NW Corp, SeaTac, WA

December 2011 - December 2016

Coordinated logistics for deliveries and recoveries, optimizing routes and meeting strict time frame requirements.

Negotiated competitive rates with customers to meet their transportation needs.

Scheduled pickup and delivery appointments to align with customer requirements, fostering positive relationships.

Transport Specialist, Dispatcher

Click Express, Tukwila, WA

October 2008 - November 2011

Managed cross-border transportation reservations and logistics, ensuring efficient customs clearance.

Resolved logistical issues promptly to maintain operational efficiency.

Coordinated with customs brokers to facilitate timely freight clearance. Skills

Excellent communication skills with proficiency in professional phone etiquette, email correspondence, and interpersonal communication.

Proficient in accounting and dispatch software, Microsoft Office Suite, smartphones, and office equipment.

2

Typing speed: 75 WPM.

Strategic thinker with expertise in cost-effective planning, payroll management, billing, customer service, logistics, strategic planning (10+ years), and team management (5 years). Education

Decatur High School 2004-2007

3

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