Detail-Oriented Accounting and Banking Professional
Resume:
ANN ALTEMUS
PROFILE
Detail-oriented accounting and banking professional with 10+ years of
experience in general ledger reconciliation, financial operations, fraud processing, and regulatory compliance. Proven ability to streamline processes, document procedures, and train team members in fast-paced environments. Strong communicator with extensive experience supporting internal and external customers in remote and high-volume settings EXPERIENCE
Dart Bank — Remote
Accountant II August 2023 – Present
• Reconcile multiple general ledger and deposit accounts, researching and resolving discrepancies to ensure financial accuracy
• Process invoices and support accounting operations in a fully remote environment
• Develop new account reconciliation processes and improve existing workflows for efficiency
• Create written procedures and train team members on updated accounting processes
• Build strong relationships with internal and external stakeholders via phone and email
Isabella Bank — Mt Pleasant, MI
July 2018 – August 2023
Senior Card Service Representative
• Balanced and reconciled multiple general ledger accounts within card services
• Processed debit card fraud while ensuring compliance with Reg E and Mastercard regulations
• Authored debit card blocking rules and customer fraud alerts
• Trained new team members and updated procedures in a rapidly changing regulatory environment
Mount Pleasant, MI
*********@*****.***
Card Service Representative / Deposit Operations Representative / Teller Supervisor
• Researched ACH debits and credits and resolved exception items including overdrafts and unposted transactions
• Executed master rate changes and verified CDs, IRAs, and safe deposit box records
• Applied account stops and holds and maintained accurate customer account data
• Supervised teller operations including cash balancing, ATM reconciliation, and vault monitoring
• Opened and modified consumer accounts and resolved customer account discrepancies
• Supported high call volumes while maintaining accuracy and customer satisfaction
(Promoted multiple times based on performance and operational expertise EDUCATION
Associate of Applied Science – Physical Therapy Assistant Mid Michigan Community College
Bachelor of Science – Business Management
Northern Michigan University
SKILLS
• General ledger reconciliation
• Accounting Operations
• Fraud Processing (Reg E, Mastercard)
• ACH & Exception Item Processing
• Account Reconciliations
• Process Improvement & Documentation
• Invoice Processing
• Remote Work & Virtual Collaboration
• Training & Onboarding
• Customer & Stakeholder Support
COMMUNITY & VOLUNTEER INVOLVEMENT
• Team Lead, Polar Plunge – Special Olympics of Michigan (Top Fundraising Team 2022 & 2023)
• Event Volunteer – Local benefit auctions and community run events
• FUN Committee Member – Dart Bank (organized employee engagement activities)
TECHNICAL TOOLS
Microsoft Excel • Online Banking Systems • Accounting Software • Remote Collaboration Tools
REFERENCES
Heather Cook
Branch Supervisor
Isabella Bank
125 N Coldwater Rd
Lake Isabella, MI 48893
Cell: 989-***-****
Allison Ogg
Card Services
Representative
Isabella Bank
2750 Three Leaves Dr
Mount Pleasant, MI
Cell: 989-***-****
Mary Welsh
Branch Manager
Isabella Bank
1416 E Pickard St
Mount Pleasant, MI
Work: 800-***-****
Cell: 989 - 506-6220
Abbi Lewandowski
Teacher - Holt Schools
Kohl’s - Coworkers
Cell: 586-***-****
Sandy Yuncker
Retired- Vice President of
Operations
Isabella Bank
2750 Three Leaves Dr
Mount Pleasant, MI
Cell: 989-***-****
Sara Dufour
Loan Processor Manager
Isabella Bank
2750 Three Leaves Dr
Mount Pleasant, MI
Cell: 989-***-****
Contact this candidate