Bilingual Customer Service Professional Seeking Remote Role

Rebecca Fred

Brooklyn, NY ***** **********.****@*****.*** 929-***-****

Bilingual (English / Spanish) Authorized to work in the U.S. Professional Summary

Bilingual customer service professional with hands-on cash handling, transaction processing, and data entry experience. Proven ability to deliver accurate, compliant, and friendly service in high-volume environments. Strong attention to detail, confidentiality, and communication skills aligned with banking and financial service standards. Core Skills

Cash Handling • Teller Transactions • Customer Service • Bilingual Communication (English/Spanish) • Data Entry • Transaction Accuracy • Compliance Awareness • Confidentiality • Microsoft Office • POS Systems Relevant Experience

Cashier / Teller – Pay-O-Matic (Brooklyn, NY) Oct 2012 – Jul 2014

• Processed high-volume cash transactions accurately and efficiently

• Assisted 50+ customers daily with financial services

• Followed strict compliance, security, and company procedures

• Delivered professional bilingual customer service Customer Service Representative – Easy Rest Adjustable Beds (Atlanta, GA) Jun 2021 – Sep 2021

• Managed 300+ inbound and outbound calls daily

• Collected and entered customer information with accuracy

• Built trust and rapport while following structured scripts Data Analyst (Quality Rating) – TELUS International Dec 2021 – Jun 2022

• Reviewed and evaluated tasks with strong attention to detail

• Maintained confidentiality and quality standards

• Met productivity and accuracy benchmarks independently Customer Service & Cash Handling Roles 2015 – 2020 Chick-fil-A • OTG • Delaware North • Buffalo Wild Wings

• Processed payments and handled cash accurately

• Provided fast, friendly service in high-volume environments Education

John Adams High School – Queens, NY

Certification

Valid Driver’s License

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