Senior Instructional Designer & Curriculum Leader

VICTORIA D. BROOKS, Ed.D.

LinkedIn: https://www.linkedin.com/in/victoria-b-aaa8b787

SUMMARY

Senior Instructional and Curriculum Designer with over 10 years of experience developing and managing large-scale adult learning programs. Expertise in analyzing performance gaps, designing instructional solutions, and aligning learning initiatives with business strategy. Combines a Doctorate in Applied Learning Sciences with a strong background in leadership development, program evaluation, and cross-functional collaboration. Proven success driving engagement and measurable results through innovative curriculum design, data-driven evaluation, and project oversight in corporate and service-based environments.

CORE COMPETENCIES

Instructional Design & Curriculum Development Adult Learning Theory Project Management

Performance & Needs Analysis Training Evaluation eLearning Development (Articulate, Captivate)

Change Management Stakeholder Collaboration Data-Driven Decision-Making Program Leadership

RELEVANT EXPERIENCE

Business Analyst Broadspire, A Crawford Company – Sunrise, FL (2020 – Present)

Lead end-to-end design, implementation, and evaluation of blended-learning programs serving 100K+ employees across multiple divisions.

Conduct performance and training needs analyses to identify skill gaps and develop aligned learning solutions.

Manage cross-functional project teams, ensuring deliverables meet business objectives, timelines, and quality standards.

Design and evaluate reference materials, simulations, and eLearning modules to reinforce operational excellence.

Translate complex system processes into clear, accessible instructional resources that improve compliance and efficiency.

Measure learning outcomes and apply data insights to enhance program effectiveness and learner engagement.

Short-Term Disability Benefits Manager Aetna, Inc. – Plantation, FL (2014 – 2019)

Managed team-wide training programs supporting regulatory compliance and employee performance improvement.

Designed and delivered curriculum materials, job aids, and standardized learning guides to streamline operations.

Conducted evaluations of instructional impact, improving retention and alignment with corporate policies.

Mentored team members, promoting professional development and continuous learning culture.

Admissions Advisor Kaplan University – Plantation, FL (2013 – 2014)

Delivered program orientations and facilitated adult learning sessions for diverse student populations.

Supported team training through onboarding workshops and peer learning initiatives.

Applied assessment data to improve instructional practices and learner outcomes.

High Value Account Manager Citi Bank – Sioux Falls, SD (2008 – 2012)

Designed and implemented onboarding training for new employees, improving performance and compliance accuracy.

Supervised and coached a high-performing team, achieving department goals ahead of schedule.

Created curriculum for professional development initiatives emphasizing customer service and policy adherence.

EDUCATION

Doctorate in Applied Learning Sciences

Master of Arts in Urban Education – Florida International University

Bachelor of Arts in English – University of Sioux Falls

TECHNICAL SKILLS

Articulate Storyline Adobe Captivate Camtasia MS Office 365 Adobe Acrobat Pro & Creative Cloud

SharePoint MS Project Learning Management Systems (LMS) Data Analytics & Reporting

CERTIFICATIONS & AFFILIATIONS

Member, American Association of University Professors (AAUP)

Member, Sigma Tau Delta Honor Society

Member, Alpha Kappa Alpha Sorority, Inc.

Member, Mayoral Task Force of South Dakota

HIGHLIGHTS OF FIT FOR PUBLIX

• Strategic Alignment: Skilled at linking curriculum design to organizational goals and measurable business outcomes.

• Adult Learning Expertise: Advanced academic foundation and real-world application of instructional design principles.

• Project Leadership: Proven record of managing complex learning projects, timelines, and cross-departmental teams.

• Performance Evaluation: Experienced in data-driven assessment of training impact and ROI.

• Technical Proficiency: Competent in Articulate, Captivate, and LMS tools to produce engaging, scalable learning solutions.

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