Manufacturing IT Systems Analyst with MES Expertise

Chanho Park

**********@*****.*** +1-405-***-**** Buford, Georgia https://www.linkedin.com/in/chanho-park-7853a7237

EDUCATION

Oklahoma Christian University – Edmond, OK

B. S, Computer Science with Business

SKILLS

Network, Network Security, Network Infrastructure, MES System Operation, OS Management, MS Office Administration, IT Support, Groupware System management, Software Management

WORK EXPERIENCES

Computer Systems Administrator – Enchem America April 2024 to Current

MES System Administration

Acted as the lead administrator of the MES system, overseeing all IT-related operations and providing technical support across the system.

Completed over 100 hours of intensive training over a 3-month period under the HQ IT Director, then successfully transitioned into full operational management without issues.

Solely managed all MES-related digital processes for the U.S. branch, including production control, logistics, sales, quality assurance, and accounting support.

Participated in establishing the data interface between the MES system and SAP FI module for purchase and sales transactions.

Led system changes in response to client requests, including planning, troubleshooting, system reconfiguration, and cross-departmental training.

Internalized server management by transitioning operations from an external vendor to in-house control, improving efficiency and security.

Network Administration

Resolved ongoing network instability by redesigning and optimizing the internal network infrastructure.

Monitored the corporate network and responded promptly to incidents to ensure stable connectivity.

Reduced outsourcing costs by independently performing wiring tasks using Cat5, Cat6, and optical fiber cables.

Installed and managed network switches to separate network segments and improve overall network performance.

Strengthened security by disabling external access to internal servers, preventing unauthorized intrusions.

IT Support & System Administration

Served as the sole IT personnel at the U.S. branch, responsible for diagnosing and resolving all OS-related issues for employees.

Handled OS installation and system reinitialization for company devices.

Administered the corporate groupware system, managing user account setup, password resets, and initial configuration testing.

Oversaw critical software systems including Adobe Pro, antivirus solutions, document security platforms, and cloud-based tools.

Managed onboarding and offboarding processes for Microsoft Office accounts of new and departing employees.

Administered Microsoft 365 Business Standard accounts and all associated applications for the organization.

Participated in the initial implementation phase of the SAP system by supporting system setup, technical coordination, and user onboarding.

Cloud Administration Intern – Love’s Travel Stop & Country Stores May 2023 to August 2023(3months)

Assigned to the Cloud Administration team, where I supported full-time staff by contributing to various infrastructure and cost optimization projects.

Assisted in Snowflake integration tasks, remediated and organized tag structures, and identified and deleted unused tags to improve cloud resource efficiency and reduce operational costs.

IT SUPPORT TECHNICIAN - Oklahoma Christian University July 2022 to May 2023(11months)

Provided technical support to a community of over 2,100 students and 600 faculty/staff, managing a wide range of IT issues across the campus.

Diagnosed and resolved problems related to laptops, software, hardware, printers, phones, and various on-campus systems used for academic and administrative operations.

Delivered responsive and customer-focused solutions, ensuring minimal downtime for end users.

INFRASTRUCTURE NETWORK TECHNICIAN – Oklahoma Christian University January 2022 to July 2022(6months)

Maintained and supported the university's network infrastructure and physical IT systems.

Troubleshot network issues, A/V systems, projectors, battery systems, and VoIP phones used across campus.

Provided hands-on support to over 600 employees, ensuring stability and reliability of IT infrastructure in classrooms and offices.

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