Senior Project Manager Data & AI Service Delivery Expert

EDUCATION

December ****: Master of Business Administration

Hult International Business School, Cambridge, Massachusetts,

July 1992: BS Electronics and Communication Engineering

De La Salle University, Manila, Philippines

March 1991 Information Engineering Degree, Sendai National College of Technology,Sendai, Japan

2nd Language ability:- Japanese:-JPLT level 1 comparable. The diploma at Sendai national college of technology was conducted in Japanese and a diploma in Japanese language was also received.

English:- fluent.

CERTIFICATION

July 11, 2025: AWS Blu Age L3 accreditation

May 25, 2025: ServiceNow Delivery Accreditation - Service Bridge – Credly

May 21, 2025: ServiceNow Delivery Accreditation - Telecommunications, Med... - Credly

May 5, 2025: Accenture Data Architect Certification

April 22, 2025 AWS Certified AI Practitioner

February 17, 2025: Accenture Banking Data Architect Certification

July 29, 2024: Accenture Sustainable Value Chain

July 29, 2024: Accenture Retail Data Archtect Certification

July 8, 2024: Accenture Certified Delivery Professional

February 2020: PMI Project Managemet Professional (PMP)

Aug 30, 2018: ITIL Foundation ver. 4

Professional Experience:-

Accenture (Taguig, Philippines)

Advanced Technology Centers in the Philippines

Sept 19, 2022 to Sept 21, 2025:- Application Development Manager

●1/2024 to present:- KDDI/JCOM :- Re-shoring project manager for 8 headcount (4 FTE) for the Japan re-shoring initiative, transitioning offshore support from China to the Phillipines center. Currently provisioning for Go-Live. ¥100 million p/a contract value.

●2024: NTA BPR (AMO):- PM of 100 head count for the BPR project for the Japanese National Tax Agency, providing application management to streamline their processes.

●2023: Toyo Tire (Data & AI/SI): Implementation lead of 6 FTE headcount on Data and AI solution “ Azure Datalake” CI/CD to enhance business intelligence (BI) data-driven decision-making. Contract value of ¥100 million for the duration.

●2023: KDDI/Chubu (Sitecore/SI): PM of 6 headcount including Japan onshore for the system integration of “Sitecore” content management solutions. improving their customer engagement platforms. Contract value was ¥120 million for the duration.

●2023; Resonac. (Chemicals manufacturer): Led 10 headcount including Japan onshore team on two IMS optimizations, improving data management and reporting (BI) capabilities to support business operations.

C3/Everise (Taguig, Philippines)

10/2021-7/2022:- BPO/Call Center Lead ServiceDesk Analyst (Japan)

(Contract from October 25, 2021. FTE from February 11, 2022.)

●Managed the end-to-end service desk lifecycle for Japanese clients. Discovery/triage, ticket creation, provisioning, and closing approx. 3200 service desk tickets.

7/2020- 9/2021: WORK BREAK BECAUSE OF THE PANDEMIC.

American International Group (AIG) Shared Services Philippines, Inc. (Philippines)

8/2014-7/2020:- Project Manager

●Japanese language Project Manager for AIG Japan Business Units’ infrastructure projects across diverse Lines of Business (LOB), reporting directly to Senior Leadership of AIG Japan L.O.B.

●PM of the Japan-based systems merger of AIU Insurance Company Ltd and The Fuji Fire and Marine Insurance Company, Ltd, ensuring seamless integration. Oversaw enterprise application migration projects and release management planning, adhering to enterprise change management processes These were Windows and linux-based claims management, policy management systems. Headcount managed offshore was 10 and in AiG Japan 5

●PM of risk and regulatory compliance infrastructure projects across all divisions. Managed 10 headcount. Managed information security resources to ensure data integrity (CSV) and security.

●PM of the “ServiceNow” Discovery plug-in across AIG Business Units across the Asia Pacific and Japan region. Significantly improved ITSM CMDB processes, provisioning 1,000 REQs and 8,539 INCs tickets, leading to enhanced service delivery. This lasted 2 years and full CSV was conducted.

●Resource Management: Mentored and conducted performance reviews team members across Manila, Kuala Lumpur, Tokyo, and USA HQ locations: Managed 20-30 project resources across different portfolios of AIG Japan’s business units:

●BA level work : Requirement definition to align with enterprise standards, risk, and security policies. Trained stakeholders on SOX CMDB Business Service Certification.

Factset Philippines Inc (Philippines)

(Financial Data Service Provider).

4/2010-8/2014:- Process QA for Estimates (Japanese language resources)

●PM of the “FactSet Estimates” business segmentation project related to 3,754 Japan-based stock market’s publicly traded companies.

●PM of Wall Street Journal Estimate Survey:-Led 1 Korean and 1 Chinese Financial Language Analyst. Conducted technical interviews, hiring, evaluations and mentoring..

●Factset Estimates tool: Business Requirements Management with process owners and SME’s to identify and implement key process re-engineering improvements.

●Quality Assurance Management: Provisioned quality concerns from Japan’s buy/sell side investment banks’ equity reports in Japanese. Acted as the management SPOC.

●Departed because he received a much better offer of employment from AIG

Rohm Electronics Philippines, INC (Cavite, Philippines)

11/2009 to 4/2010: - English/Japanese interpreter/translator ( contractor)

●Interpreted Japanese to English and vice versa through phone/video calls.

Hospira Philippines Inc. (Philippines)

(Medical Device maker. Acquired by Pfizer in 2015 )

10/2008 -10/2009:- Senior Business Analyst (Asia Pacific and Japan)

●SAP Implementation & Localization: Performed hands-on Japanese localization for SAP OTC (Order-to-Cash), SD (SCM), and WM (Warehouse Management).

●OTC (Order-to-Cash): Customizing of the order processing, pricing, billing, and accounts receivable to align with Japanese business and regulatory requirements.

●SCM (Supply Chain Management): Outbound flow Optimization from procurement to delivery, including demand planning, inventory management, and logistics.

●WM (Warehouse Management): Goods receipt, putaway, picking, packing, and shipping processes, ensuring compliance with strict industry standards.

●The company downsized in the Philippines this year and IT staff was reduced.

4-10 2008 Returned to Philippines with family ( 3 boys) and conducting job search.

SunGard Asia-Pacific K.K. (Tokyo, Japan)

(Financial Services Industry Tools/Data Service Provider)

5/2007 to 4/2008:- Project / Program Manager.

●Project Management: Implemented the Intellimatch product for Mitsubishi UFJ Financial Group (MUFG) Bank, Sumitomo Mitsui Financial Group (SMFG) Bank and Mizuho Bank. Set and managed client expectations in Japanese.

●Managed the delivery of projects according to standard project lifecycle (Project Concept, Initiation, Planning, Design, Execution, Test, Implementation, Closure.)

●Provided PMO governance support, ensuring documentation, project management processes were adhered to, and artifacts were reviewed by stakeholders.. Ensured application development projects were fully tested (Infrastructure validation, performance testing, disaster recovery testing) prior to production deployment.

●Managed defects on quality center, collaborating with the application team until resolution.

●Led implementation Command Center as part of post-production activities to support any back-out potentials or priority incidents (P1).

●Resource Management: Mentored 20 HQ resources, including product managers, VPs of Software Development, CEOs, project managers, matrix global technical engineers, and DBAs, to foster a common understanding of Japanese markets.

Tibco Software Japan K.K. (Tokyo, Japan)

EAI/ Financial Tools/Data Service Provider

11/2006 to 4/2007:- PSG Practice Manager / Program Manager. ( Full time Employee)

●Implemented Tibco products for Mizuho Bank, Goldman Sachs and CitiGroup. Managed a portfolio of various professional services and complex infrastructure projects.

●Resource Management: Led 6 project managers, 2 implementation consultants, and 1 trainer. Provided guidance to resources on their respective development and project allocations according to skill sets and against the RACI charts.

●Set and managed client expectations in Japanese. Provisioned program management, service contracts, billable revenue budgeting, invoicing and timesheets validation.

●Generated US$3 million in professional services revenue.

●There was less than 20 people in the office and due to adverse sales performance they downsized.

T-Systems Japan K.K. (Tokyo, Japan)

SAP Solution Provider.

3/2006 to 10/2006;- Senior Consultant (contractor)

●SAP Implementation (Automotive): Standard project/program management responsibilities (Project Concept, Initiation, Planning, Design, Execution, Test, Implementation, Closure.)

●Implemented an SAP (SD/WM/MM) project for Audi/Bentley dealer network :- Extensive work with Sales and Distribution (SD) for order management, pricing, and billing; Warehouse Management (WM) for inventory control and logistics; and Materials Management (MM) for procurement and inventory.

●Streamlined operations, improved inventory accuracy, and enhancing customer satisfaction.

●. Billed out at US$0.5 million in services revenue.

●Resource Management: Mentored 10 HQ resources, including Product Managers, VPs of Software Development, CEOs, Project Managers, Technical resources,, and DBAs, to create a common understanding of Japanese markets.

IntelliGroup Japan K.K. (Tokyo, Japan)

12/2005 to 3/2006. SAP Project Manager. (contractor) Abbot/Hospira SAP WM project.

●Standard Project/program management responsibilities:- Project Concept, Initiation, Planning, Design, Execution, Test, Implementation, Closure. Also trained and mentored 10 ROHQ non-Japanese resources in Japanese language.

●SAP Functionality and process aims: Primary focus was Warehouse Management (WM), including inbound and outbound logistics, stock placement and removal strategies, physical inventory, and integration with Material Management (MM) and Sales and Distribution (SD) for efficient material flow within a regulated medical device environment.

●Inventory accuracy improved,warehousing costs reduced,order fulfillment shortened, and traceability, critical for regulatory adherence in the medical device industry, was enhanced.Total contract value was US$0.7 million.

Citigroup Services Japan K.K. (Tokyo, Japan)

8/2005 to 12/ 2005:- Project Manager (contractor)

●Project Management: Managed projects for CitiFinancial Japan, including Dual Card (Credit Card/Loan Card) migration, Right Fax, and Collection Station initiatives.

●Financial Management: Generated US$0.3 million in professional services revenue.

2/2003- 8/2005:- USA for MBA study

●MBA: The study period was Feb 23 to Dec 17, 2004.The the birth of second child happened in 2/2005 and they extended in US to 8/2005 for US passport receipt.

Adexa Japan K.K. (Tokyo, Japan)

(Supply Chain/Demand Management Solution Provider)

1/2002 to 2/2004:- Senior Consultant /Project Manager.

●Managed Collaboration Demand Planning (CDP) project for a leading Japanese computer maker.

●Resource Management: Set and managed client expectations in Japanese. Trained clients in both Japanese and English across their South Korea, USA, and Japan offices. Generated US$1 million in professional services revenue.

●There was 10 staff in the Japan office and the business did not grow.

Altitude Software Japan K.K. (Tokyo, Japan)

CRM Service/Solution Provider

4/1999 to 12/2001 Technical Manager.

●Project Management: Led the localization project of the CRM product.

●Resource Management: Set and managed client expectations .The main client was Panasonic.. Mentored and communicated 10 HQ personnel in the Japan market. Conducted client training in Japanese.

Topcall Japan K.K. (Tokyo, Japan)

SAP Communication Service/Solution Provider.

3/1998 to 3/1999; Technical Manager ( 1 year contract)

●Project Management: Implemented SAP fax/communication systems for various Japanese clients. Led the localization project of the product .Mentored and communicated with at least 10 HQ personnel for the Japan market.

Gateway Computer K.K. (Tokyo, Japan)

February 1997 to February 1998:-Sales Engineer

●Sales Management: Guided clients on technical capabilities for various Japanese FSI clients.

●Supported Microsoft client/server environments.

TOKIN CORPORATION (Sendai City, Japan)

Electronics Maker

January 1993 to January 1997:- Design/Production Engineer

●Designed SMD transformers for various Japanese clients.

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