Multi-Skilled Customer Service & Tech Specialist
Resume:
Cyrena Berry
Saint Charles, MO *****
*************@*****.***
Professional Summary
Jack of all trades with a quick, hands on learning ability. Eager to learn new any new trades that peak my interest, but looking for something to plant my roots long term. Excellent customer service skills, ability to handle high stress situations with ease, and strong problem solving capabilities. Work Experience
Acsc customer service representative (remote)
Rose International/Verizon-Saint Charles, MO
April 2025 to Present
• Maintained a high level of professionalism and empathy while assisting customers with product information, order status updates, and returns
• Utilized CRM software to accurately document customer interactions, update account information, and track issue resolution progress
• Participated in regular team meetings to discuss best practices for delivering exceptional remote customer service experiences
Field Technician
Spectrum (Charter Communication LLC)-Washington, MO April 2023 to March 2025
• Diagnosed and resolved technical issues in a timely manner, minimizing client disruption
• Adhered to safety protocols when working at heights or in hazardous environments
• Utilized diagnostic tools such as multimeters, cable testers, spectrum analyzers, etc., to identify faults in electrical circuits or network connections
• Configured routers, switches, access points, firewalls, VPNs based on client requirements for secure network connectivity
Missouri Department of Corrections
ERDCC-Bonne Terre, MO
May 2018 to January 2023
• Maintained security and order within the correctional facility, ensuring the safety of staff and inmates
• Conducted regular inspections of cells, common areas, and inmate activities to prevent contraband possession and maintain a secure environment
• Supervised inmate movement during daily routines such as meals, recreation time, and visitation hours
• Enforced rules and regulations consistently while treating all inmates with fairness and respect
• Responded promptly to emergencies or incidents within the facility, taking appropriate action to de- escalate situations or request backup when necessary
• Performed searches on individuals, cells, vehicles, or other areas as required by standard procedures or suspicion of illegal activity
• Documented all incidents, observations, and interactions in detailed reports for administrative purposes
• Participated in ongoing training programs to enhance knowledge of corrections policies, procedures, crisis intervention techniques, and self-defense tactics Rural Carrier Associate
United States Postal Service-Richmond, KY
April 2018 to October 2020
• Delivered packages and goods to customers in a timely and efficient manner
• Managed delivery routes effectively, optimizing time and fuel efficiency
• Handled customer inquiries and concerns professionally, providing excellent customer service
• Collaborated with warehouse staff to ensure accurate loading and unloading of delivery vehicles
• Performed routine vehicle inspections and maintenance checks to ensure safe operation
• Adhered to all traffic laws and regulations while driving company vehicles
• Utilized GPS navigation systems to plan the most efficient routes for deliveries
• Organized packages for delivery based on priority and location
• Maintained a clean and organized delivery vehicle at all times
• Maintained a professional appearance while representing the company during customer interactions CNA - Certified Nursing Assistant
St. Coletta of Wisconsin-Jefferson, WI
January 2015 to March 2018
Certified Nursing Assistant that helped those with developmental disabilities in an institution setting/ group home.
Education
Music Theory (Associate's degree)
Rio Salado College
Corrections Academy (Training program)
MECC
General Studies (High school diploma or GED)
Fredericktown High School
Nursing (Training program)
Madison Area Technical College
Special Education (Associate's degree)
Madison Area Technical College
Skills
• Customer Service Skills (10+ years)
• Computer skills
• Corrections facility medical clinic
• Corrections experience
• Leadership
• Collaboration with sales
• Leadership Experience
• Applied behavior analysis
• Microsoft Powerpoint
• Report writing
• Caregiving
• Troubleshooting
• Talent management
• Emergency procedures
• Problem Resolution
• LOTO
• Relationship management
• Order picker
• Product demos
• Service technician experience
• IT Experience
• Microsoft Windows
• Industrial equipment
• Experience with Children
• Order picking
• Hazard communication
• Basic math
• Microsoft Word
• Sales Experience
• Teaching
• Van driver
• Working with people with autism
• Computer operation
• Materials handling
• Commercial driving
• Surveillance
• FIFO
• Machine Learning
• Mobile devices
• Conflict resolution
• Administrative experience
• Electric pallet jack
• Public speaking
• Case management
• Conveyor belts
• Call center
• Account management
• Inventory management
• Computer Networking
• Typing
• Working with people with developmental disabilities
• Manual handling
• Technical Proficiency
• Telemarketing
• Manual transmission
• Negotiation
• Data collection
• Writing skills
• Cleaning (10+ years)
• Restoration
• Management
• Security
• Workflow management (operations management method)
• Microsoft Excel
• Law enforcement
• Microsoft Outlook
• Phone etiquette
• Cleaning Experience (10+ years)
• Computer Literacy
• Customer relationship management
• Pallet jack
• Marketing
• Time Management
• Working with people with disabilities
• Communication skills (10+ years)
• Inside sales
• Stocking
• Heavy lifting
• Clinical documentation
• Personal protective equipment (PPE) adherence
• Warehouse experience - Warehouse experience (1-2 years)
• Teaching Experience
• Customer support
• Crisis Intervention
Languages
• English
Certifications and Licenses
Certified Spectrum Field Technician
Present
Basic Correctional Training Program
Present
Certified Nursing Assistant (CNA)
Spectrum Communications Certification
Driver's License
Certified Corrections Officer
CNA
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