Reservationist Transdev Mobility Services (Dallas, CA)

CAROLINE GONZALES-NICHOLS

** ********* ***

Atwater, CA 95301

(209) 209*261*2510

Email: *************@*****.***

EXPERIENCE:

MERCED, CALIFORNIA

Care Support Specialist/Care Coordinator: Amie Marchini Home Care 40hrs.Week 10/2024 to 7/2025 Responsibilities: Manage and facilitate potential client inquiries, perform regular employees skill checks, recognition, and feedback sessions, provide training and /or find available training within the community for care staff, order supplies relevant to office operations, approve and keep track of home care aide vacations and vacation allowances, back up Recruiting Coordinator by conducting interviews and/or orientations for new home care aides, maintain, scan, and keep up-to-date all client and home care files in E-storage, Assist with managing: email inquiries, distributing checks, creating and collecting client communication logs and assessment packets, Audit home care aide payroll after scheduling reviews, help and report to: help support and respond to: unemployment, disability, insurance claims, creates and maintains best-fit schedule and senenarios for long-term stability in Home Care Aide placement, Handle/File/Schedule: home care aide call outs, vacation requests, service changes, and last minute start-up cases, work in coordination with our Home Care Director and Care Support Specialist to notify clients of any changes in scheduling or services, review employee skill/characteristics and client care plans to best pair them with a elients’ needs, recommend home cae aide education, and coaching to the Home Care Director and Care Support Specialist when care provider is not performing to expectations, provide support contacting home carre aide and clients regarding day-to-day changes during rotating on-cell responsibilities, enter and maintain home care aide and client information in database as needed, schedule client shifts and making adjustments to our scheduling management software, track weekly overtime and home care aide attendance and communicate that to Home Care Director and Care Support Specialist, Screen and verify all home care aide timesheets match, serve in the on call rotation to meet after hours needs, understand and adheres to established company policies and procedures, assisting with potential new client inquiries, assisting with client billing process, new client and caregiver introduction, filing, assist with answering phones. LIVINGSTON, CALIFORNIA

HR Assistant: Emerald Textiles 40hrs.Week 03/2023 to 7/2024 Responsibilities: HR operational functions for the hourly and salaried employees, management, compensation, Human Resources information Systems, job evaluations retention and compliance with all applicable laws. Organize data, manage employee LOA, FMLA, WC issues and WC Activity Reports, perform administrative duties, such as answer phones, greet clients, maintaining employee databases and sorting mail for the HR department. Maintain proper records of employee attendance. Assist HR Manager in policy and formulation, hiring and salary administration, terminations, Worker Comp. cases and Safety training. Background checks. E-Verify and I-9 Process of Terminations. Assist in Hiring and Interview and Recruitment Process. Personnel Evaluations. Maintain Safety Training. Submit online job postings, shortlist candidates and schedule job interviews. Sorting staff files, writing letters while maintaining confidentiality of employee information. Assist employees with work related questions regarding benefits and payroll, requesting time off and scheduling issues. Handling employee conduct issues, new employee orientation and uploading of new employee information for the purpose of employment. Managed and organized filing systems, including SharePoint, to ensure efficient document retrieval and storage. Maintained the CMMS database, overseeing equipment history, status updates, work order management, and scheduling of preventative maintenance. Coordinated and scheduled project activities, including meetings and training sessions, to support smooth project execution. Handled phone calls and greeted visitors at site locations, directing inquiries, taking messages, and providing routine information. Provided administrative support to the management team, including performing account balancing and reconciliation tasks. Demonstrated typing proficiency with a minimum speed of 50 words per minute, ensuring accurate and efficient data entry. Utilized Microsoft Word and spreadsheets effectively for document preparation and data entry tasks. Supported contract management across multiple locations, including conducting joint inspections, managing POs and finances, and handling other workflow tasks.

OFFICE TEAM

MODESTO, CALIFORNIA

Payroll Clerk I: Foster Farms. Livingston 40 hrs. Week 03/2022 to 06/2022 Responsibilities: Audit and process weekly/bi-weekly payrolls (paper timecards & Kronos time records), distribute timecards and paychecks. Weekly audit reports. SDI payment coordination. Manual check calculation, deduction set-up, misc., vendor payments. Process, incoming department mail. Process incoming support and garnishment documents, W-2 re-issue requests. Cover other Payroll tasks as needed. Process Payrolls, timecards & Kronos and audit timecards, calc. weekly batches, input, balance, release batches Error Processing, run audit reports and make any necessary adds, change, or deletes prior to check printing, Labor, timecard and paycheck distribution and running and emailing reports, printing and distributing timecards, timecards label, and labor reports, Misc. payroll related processes: SDI calcs, deduction input, manual check calculation, vendor payments, union dues, credit union, etc., Other department tasks: Filing, processing incoming attachments/garnishments mail, W-2 requests-re-issues, misc. research, labor distribution, back up other desks as needed. Managed and organized filing systems, including SharePoint, to ensure efficient document retrieval and storage. Maintained the CMMS database, overseeing equipment history, status updates, work order management, and scheduling of preventative maintenance. Coordinated and scheduled project activities, including meetings and training sessions, to support smooth project execution. Handled phone calls and greeted visitors at site locations, directing inquiries, taking messages, and providing routine information. Provided administrative support to the management team, including performing account balancing and reconciliation tasks. Demonstrated typing proficiency with a minimum speed of 50 words per minute, ensuring accurate and efficient data entry. Utilized Microsoft Word and spreadsheets effectively for document preparation and data entry tasks. Supported contract management across multiple locations, including conducting joint inspections, managing POs and finances, and handling other workflow tasks. CHOWCHILLA, CALIFORNIA

Account Clerk: Office Team Robert Half/Agriland Farming, INC. 40 hrs. Week 08/2020 to 10/2021 Responsibilities: Data entry, and processing of incoming invoices. Processed Employee Expense reimbursement request. Check requests, and payment uploads. Link relevant accounting documentation to SAGE entries and validate relevant accounting documentation in SAGE software, Receive and Process rental payments; process payments in Sage system; Create daily deposits for AP/Ranch/Rent; Run daily transaction reports using Sage system for financial and statistical records; Assist with payroll and HR; Help potential employees with applications and answering questions regarding the position applying for; Assist in auditing I-9 Forms; Process and Mail-Out Statements; Print check and mail out to vendors, Process of special accounts involving coordination with Purchasing department and Vendors, Wire Transfers; Create and process new account’s; Daily data entry; Assist with phone’s; Process incoming and outgoing mail, Scanning financial documents, name and move into PC files. Other duties as assigned. Managed and organized filing systems, including SharePoint, to ensure efficient document retrieval and storage. Maintained the CMMS database, overseeing equipment history, status updates, work order management, and scheduling of preventative maintenance. Coordinated and scheduled project activities, including meetings and training sessions, to support smooth project execution. Handled phone calls and greeted visitors at site locations, directing inquiries, taking messages, and providing routine information. Provided administrative support to the management team, including performing account balancing and reconciliation tasks. Demonstrated typing proficiency with a minimum speed of 50 words per minute, ensuring accurate and efficient data entry. Utilized Microsoft Word and spreadsheets effectively for document preparation and data entry tasks. Supported contract management across multiple locations, including conducting joint inspections, managing POs and finances, and handling other workflow tasks.

MERCED, CALIFORNIA

Customer Service Representative: Merced Medical Supply 40hrs.Week 12/2018 to 09/2019 Responsibilities: Answering phones, taking patients' requests for supplies, also MD requests, via fax, email, and phones. Assisting either new or existing patients coming in the office for medical supplies. Take payments, discuss co-pays and answer questions regarding patients' Insurance coverage. Getting Insurance authorizations from private insurance and medi-cal, CCA and other Insurance companies. Teaching patients how to use their items, walkers, wheelchair, nebulizers, and CPAP machines. Interpret for another employee and the Respiratory Therapist. MERCED, CALIFORNIA

Administrative Clerk I: Merced County Office of Education 40hrs.Week 01/2018 to 09/2018 Responsibilities: Office receptionist; Answer phones; Greet visitors; Receive and Relay messages; Efficiently work with a minimum of direction; Assist in preparation of travel arrangements for staff; Type letters, memoranda and reports as assigned; Assists students in career exploration, matching career interests; Completes necessary reports in accordance with deadlines as assigned; Provide transfer information and requirement information and resources Establishes and maintains files as required; Processes incoming /outgoing mail; Assists with meetings and workshops, prepare required materials, makes conference room reservations and arranges for refreshments; Requisition office supplies; initiates maintenance and print shop work orders; Act as a liaison with MCOE and Phoenix Project; Maintain employees HR files; Coordinate the flow of work among the clerical staff; Perform a variety of clerical functions related to human resources; Compose correspondence independently; Work closely with Human Resource Staff in preparing and processing personnel/payroll related documents; prepares and processes new hire packets, position request, employee dispositions, leave request, classified and certificated calendars and monthly timesheets; Serve as administrative aide to the Director College and Careers Program; Compose routine correspondence reports.

MERCED, CALIFORNIA

Administrative Aide: Merced County Office of Education 40hrs.Week 09/2017 to 12/2017 Responsibilities: Serve as administrative aide to the program Director; Organize office activities and coordinate the flow of work among the clerical staff; Maintain employees HR files; Process time sheet for payroll; Prepare policy council agendas; information packets and other materials and mails to policy council members within timelines; Post policy council meeting agendas and minutes in accordance with the Brown Act.; Type letters, memoranda’s; Sort and screen incoming mail and relay to the appropriate manager; Compose correspondence independently; Efficiently organize work with a minimum of supervision; Perform a variety of clerical functions related to human resources, including completion of staff calendars, annual program calendars, staff and human resources, maintenance of employee files; Organize and compile materials for new employee orientation; Act as a liaison with MCOE department secretaries; Set up or revise file system with needed. Arrange for the storage and disposal of files and records in accordance with policies and regulations; Assist with meeting and workshops; prepare required materials, make conference room reservations, arrange for refreshments; Work closely with Human Resource Staff in preparing and processing personnel/payroll related documents; prepares and processes new hire packets, position request, employee dispositions, leave request, classified and certificated calendars and monthly timesheets. Initiate and maintain physical and computerized (Child Plus) departmental files for all employees including verification of completeness of files.

READY FOR A CHANGE-BEHAVIORAL HEALTH

MERCED, CALIFORNIA

Medical Office Manager 12hrs.Week 01/2016 to 08/2018 Responsibilities: Administrative Assistant; Patient Registrar; Schedule all appointment; Take patients medical history; Take patients vitals; Assist clients with medical forms and referral; Billing; Medical insurance eligibility; work with parents on assisting their child with their needs; Assist and oversee office duties i.e. order office supplies, housekeeping, Maintain Therapist schedule, answer all incoming phone calls. ADVANCED CAREER INSTITUTE

MERCED, CALIFORNIA

Administrative Assistant/Student Registrar/Financial Aid Assistant 40hrs.Week 01/2016 to 04/2017 Responsibilities: Assist student with Financial Aid and Scholarships procedures; Update students account information regarding student loans and scholarships, all Title IV programs; Print and distribute student loan letters from the Serv-U system; Process student’s financial aid requests; Complete and combine all documents, student data, student attendance, student grades with file; Maintain records of accounting, attendance, admission records for weekly management meetings and to pass on to Supervisor for evaluation; File all incoming correspondence in students file; Perform varied administrative; clerical, and receptionist duties in accounts, student loan programs, scholarships; Daily preparation of outgoing interoffice mail; Sort and distribute mail; Assist with facilitates recruitment, contracting; Respond to instructors’ educational needs to provide adequate training for their students: Other duties or projected as assigned by supervisor. Establish and maintain effective relationships with students and employees.

EDUCATION:

MERCED COMMUNITY COLLEGE MERCED COMMUNITY COLLEGE

MERCED, CALIFORNIA MERCED, CALIFORNIA

Nurse Assistant-Certificate Medical Assistant-Certificate ATWATER HIGH SCHOOL MERCED COMMUNITY COLLEGE

MERCED, CALIFORNIA MERCED, CALIFORNIA

Nurse Assistant-Certificate MS Excel-Certificate

SKILLS:

Proficient with MS Office: Excel, Word, Outlook, & Power Point Timecard procedures

Knowledge of Kronos

SAP Skills

Customer Services/Reception

Typing-45 WPM 95% Accuracy

SAGE

UKG

Pay-Com

Ordering Office Supplies

Bilingual-English/Spanish

Telephone Operator Techniques

Knowledge of General Office Equipment

Accounting Shills

Shipping and Receiving Skills

Accounts Payable/Receivable

Knowledge of Payroll Process

Hiring and Termination Process

Contact this candidate