Customer Service Leader & Growth-Oriented Manager

Baltimore, MD ***** 302-***-**** *************@*****.***

JASLYN MCCOY

Committed to ensuring customer satisfaction for 10+ years by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. SUMMARY:

SKILLS ● Online Order Accuracy

Very Fast and Efficient

Customer Service

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● Account management

● Appointment coordination

● Reading comprehension

Multi-line telephone

operations

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DASHER 01/2024 to Current

DoorDash, Baltimore, MD

SHIFT LEAD MANAGER 02/2021 to Current

Jersey Mike's Subs, Baltimore, MD

CUSTOMER SERVICE REPRESENTATIVE 07/2022 to 09/2023 Mindful Wellness and Therapeutic, Baltimore, MD

DELIVERY DRIVER 03/2020 to 09/2020

Amazon, Baltimore, MD

WORK EXPERIENCE

● Delivered efficient food delivery services, ensuring timely arrival and customer satisfaction.

● Navigated multiple routes effectively to optimize delivery efficiency and reduce wait times.

● Utilized mobile applications for order tracking and communication with customers. Provided exceptional customer service by addressing inquiries and resolving issues promptly.

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Support onboarding of new hires and coach team on company standards and performance expectations.

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● Fulfill mobile orders and attend to delivery drivers very quickly and accurately

● Cooperated with coworkers to improve customer experience and manage storefront.

● Coached crew members to optimize performance and motivate toward more efficient work. Supervised employees and oversaw quality compliance with company standards for food and services.

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● Responded to customer requests for products, services, and company information.

● Investigated and resolved customer inquiries and complaints quickly. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

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Followed up with customers about resolved issues to maintain high standards of customer service.

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Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

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● Loaded truck and properly secured items to prevent damage for deliveries.

● Completed rush deliveries on tight timetables to satisfy customer needs.

● Operated vehicle safely in highly congested areas with no traffic violations. Loch Raven High School, Towson, MD

High School Diploma, 01/2017

Class of 2017

EDUCATION

COMMUNITY &

PERSONAL GROWTH

● Lost 40lbs+ in 2024

● Quickly builds rapport and deep connections quickly

● Fosters an atmosphere of accountability and support to maintain consistent service quality. Regularly study works such as Atomic Habits and Psycho-Cybernetics to deepen self-leadership and emotional intelligence for leadership positions and communication skills.

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● Avid student of mindset, psychology, and human behavior in team dynamics.

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