Senior Training & Instructional Design Leader

Kathryn Poe

214-***-**** **********@*****.*** linkedin.com/in/kathryn-poe-b3b3284 Dallas, TX SENIOR TRAINER/INSTRUCTIONAL DESIGNER

Senior Trainer/Instruc onal Designer with 10+ years of experience with both in person and virtual training. Enjoys designing and delivering training that makes a difference. Passionate advocate for learners of all levels and backgrounds. Commited to con nuous improvement. Experience in a myriad of industries and ready to learn new ones.

AREAS OF EXPERTISE

Training & Development Content Crea on & Management Project Management eLearning Gen AI Collabora on Tools Facilita on & Coaching Agile Many Industries & Ver cals KEY PROJECTS & RESULTS

• Helped win $6 million USD mul -year contract with global audience, then created customized content and trained over 3500 users (Via Zoom, Teams, Webex)

• Ini ated and led quick-start training process (onboarding) for clients buying customized so ware packages growing sales 25% and client sa sfac on by 75%.

• Led development of comprehensive US/India internal training program for a new so ware rollout a er merger, training over 600 users, and bea ng deadline by 2 weeks

• Conducted in person training onsite in US, Canada, Europe, and India PROFESSIONAL EXPERIENCE

Wolters Kluwer ELM Solu ons-PSG, Training Manager/Sr. Trainer and Instruc onal Designer 2021–2024 Developed, maintained, and conducted customized training for clients and new hires as well as manage a distributed (US & India) Training team. Guide Team in developing, maintaining, and conduc ng customized and base training. Work with Knowledge management team to write ar cles and create eLearning for distribu on to internal and external users.

Wolters Kluwer ELM Solu ons/Datacert Inc, Sr. Trainer/Instruc onal Designer 2011–2021 Developed, maintained, and conducted customized training in person or via WebEx for clients as well as internal new hires/onboarding; up to 30/class, up to 60 classes/year.

• Coached new internal hires and partners facilita ng their progress through our cer fica on program. This allowed internal resources to be onboarded quicker and be produc ve faster.

• Created and updated new suite of training documenta on including course outline, needs assessment ques onnaire, PowerPoint slides, student guides, quick-start guides, and debrief worksheets for standard and custom implementa ons.

• Created and record topics for deployment via Savanna LMS. This provided a single loca on for internal sources, whether in onboarding or as part of extant projects, to find informa on, answer ques ons and build depth of knowledge easily and quickly. This reduced research me leading to more billable hours earlier in the project.

Kathryn Poe **********@*****.*** Page 2

ADDITIONAL RELEVANT EXPERIENCE

Company/Title Industry Audience Output/Main Tasks

Sr. Documenta on

Specialist–

Trainer/Instruc onal

Designer

Legal

Technology/So ware

End Users and

New Hires

Curriculum Development, So ware

Training, Help Files, Release Notes,

FAQs, Evalua ons, Atendance

Tracking

Technical Documenta on

Specialist/Instruc onal

Designer

Telecommunica ons Customer

Support, Call

Center and

end users

Help Files, FAQs, Customer Service

scripts, Agile Release documents, Call

Center Processes

Technical Documenta on

Specialist –

Trainer/Instruc onal

Designer

Mortgage Banking,

Financial Technology

Current

Employees

and New Hires

Processes and Procedures

Curriculum and training on so skills

and Regulated topics, both

ISO and US federally regulated

Documenta on & Label

Specialist

Healthcare

Manufacturing

(Medical Hardware)

End Users Hardware specifica on documents,

process documents

FDA regulated, Full transla on

required

TECHNICAL PROFICIENCY

MS Office Adobe Acrobat Pro Ar culate 360 DemoBuilder AI SharePoint SnagIt AI Prompts Savannah LMS Teams Zoom Skype WebEx

EDUCATION

Bachelor of Communica ons

University of North Texas, Denton, TX

PROFESSIONAL ASSOCIATIONS

Associa on for Talent Development (ATD)

Speaker and atendee at local, regional and interna onal conferences Commitee Chair, local chapter

Fellow of Technical Communica ons (STC)

Awarded by the Society for Technical Communica on

Speaker and atendee at local, regional and interna onal conferences Officer, local chapter

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