Experienced Administrative Professional and Customer Support

SR

SAMONA REDMOND SMITH

*************@*****.*** 870-***-**** Pine Bluff, AR 71601 WWW: Bold Profile Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

PC and Mac operating systems

Microsoft Word

Microsoft Windows

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Network experience

Data Entry

Teamwork and Collaboration

Advanced Micro Targeting Dallas, Texas

Petitioner

05/2022 - 09/2024

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Contributed innovative ideas and solutions to enhance team performance and outcomes.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Arkansas Department of Correction Pine

Bluff, AR

Buyer

06/2016 - 11/2022

Reviewed purchase orders, contracts and invoices to ensure accuracy. Monitored inventory levels to ensure availability of products for customers.

Developed relationships with vendors to secure better prices and payment terms.

Arkansas Department of Correction Pine

Bluff, AR

Correctional officer I

09/2015 - 06/2016

Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.

Maintained order in the prison by monitoring inmate behavior and intervening when necessary.

Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.

Pine Bluff School District Pine Bluff, AR

Office Clerk/ Library Clerk

01/2007 - 01/2015

Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents. Scheduled meetings, appointments, and travel arrangements for staff members.

Maintained records of employee attendance and leave balances. The Community Resource Agency Pine

Bluff, AR

Administrative Assistant

Provided administrative support to the executive team, including scheduling meetings and managing calendars.

Summary

Skills

Experience

01/2007 - 06/2007 Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records. Managed incoming calls while providing information or transferring callers to appropriate personnel.

Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

World Shipping Supply, L.L.C New

Orleans, LA

Client Service Representative/Data Entry

Specialist

01/2003 - 01/2005

Developed strong relationships with customers through friendly interactions and problem-solving abilities.

Identified opportunities for process improvements within the organization's customer service department.

The Holy Name of Jesus Catholic

Elementary School New Orleans, LA

Basketball Coach/ Tutor Student

01/1999 - 01/2001

Developed and implemented practice plans, game strategies, and drills to improve team performance.

Monitored athletes' academic progress, ensuring they maintained satisfactory grades.

Instructed players in proper techniques for shooting, dribbling, passing, rebounding, defense and offense.

Paul Roberson High School Chicago, IL

General Education

05/1991

Diploma received

Dillard University New Orleans, LA

Bachelor of Science in Computer Science

3 of 4 years successfully completed

Tackled and completed 'difficult' projects abandoned by former incumbents, Installed hardware and software to interface with customers using different systems, Coordinating need with technical contacts, Identified products to meet clients' concerns and needs, Linked customers with information resources as value-added service, Nurtured relationships with key accounts, Convinced customers to shift loyalties from competitors through unparalleled customer service, Leveraged position with new customers, offering impressive record for service and reliability, Purchasing Tech buyer for food, Creating Purchasing Order for six centers, Submitting VPR- VPR Submission, Buyer all areas with ADC, Have six years experience in doing contracts with the state, Brought creative new vision to position by composing multimedia presentations for collateral marketing materials, Addressed group of 10-20 on a volunteer basis, to promote company's commitment to the community, Strengthened reputation of marketing department by providing timely, accurate responses and follow-up while simultaneously promoting new products, Nurtured long-term business relationships with clients, offering impressive record for service and reliability, Participated in specialized training task force that planned and executed new technology upgrade, Selected for prestigious training team charged with updating skills of selected department within the company

Myra Woolfolk, Pine Bluff, AR, 870-***-****

Melva Trask, Pine Bluff, AR, 504-***-****

Yolanda Standoak, Pine Bluff, AR, 870-***-****

Donna Roberts, Pine Bluff, AR, 870-***-****

Education and Training

Accomplishments

References

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