Technical Business Analyst & QA Automation Leader

JOHN A. KEELING

214-***-**** **************@*******.***

PROFILE

Technical Business Analyst with 15+ years of experience in payments, merchant processing, and financial systems, bridging business needs with technology solutions. Proven ability to gather and document requirements, analyze workflows, and support system integrations while leveraging a strong background in QA automation engineering (Java, Selenium, Testim, CI/CD). Skilled at partnering with stakeholders, translating requirements into actionable solutions, and ensuring high-quality delivery of mission-critical payment platforms.

CORE SKILLS

- Business Analysis: Requirements elicitation, process mapping, gap analysis, user stories, UAT coordination, stakeholder engagement

- Domain Expertise: Merchant processing, payment gateways, POS systems, Visa/MasterCard certification, compliance & risk controls

- Technical Analysis: API (REST/SOAP) validation, SQL queries, data integrity checks, system integrations

- Automation/QA: Selenium, Testim, UFT, SoapUI, Postman, Python, JavaScript/TypeScript

- CI/CD & Tools: Azure DevOps, Git, Jenkins, JIRA, Agile methodologies

- Value Proposition: Unique combination of BA skills + deep QA automation experience, ensuring business requirements are translated into testable, scalable solutions

PROFESSIONAL EXPERIENCE

Securely – Remote

Technology-Driven Payment Processing Platform

Technical Business Analyst / QA Automation Engineer

Dec 2023 – Apr 2025

- Collaborated with business stakeholders to gather and document requirements for payment workflows, ensuring alignment across product, engineering, and QA teams.

- Conducted business process analysis on transaction flows, identifying inefficiencies and proposing solutions that reduced production defects by 25%.

- Validated API request/response flows (REST/SOAP) to confirm data accuracy, business logic, and compliance with transaction standards.

- Authored user stories, acceptance criteria, and supported UAT cycles to confirm business requirements were met.

- Leveraged automation frameworks (Java/Selenium, Testim) to streamline regression testing, reducing cycle time by 65% and accelerating delivery.

- Acted as liaison between technical teams and non-technical stakeholders, providing clear communication on risks, test results, and business impacts.

First American Payment Systems – Fort Worth, TX

Merchant Processing, Integrated Payments, and POS Equipment

Business Systems Analyst / QA Automation Lead

Mar 2018 – Dec 2023

- Partnered with business owners to translate requirements into functional specifications and acceptance criteria.

- Documented end-to-end payment workflows across gateways, backend processing, and POS systems to support new product launches and regulatory compliance.

- Conducted API testing (REST/SOAP) and SQL data analysis to ensure accuracy of transaction processing and system integrations.

- Designed and maintained automation frameworks (Java, Selenium, Python, JavaScript/TypeScript) to validate business rules, supporting both QA and business objectives.

- Authored requirements, test plans, and QA deliverables in Agile sprints, ensuring alignment with business priorities.

- Served as Subject Matter Expert (SME) on payment systems, supporting Visa/MasterCard certification and PCI compliance initiatives.

US Bank – Irving, TX

Core Banking & Payment Processing

Business Analyst / QA Analyst

Aug 2005 – Mar 2018

- Gathered business requirements and documented functional specifications for core banking and payment applications.

- Partnered with product teams to validate workflows through functional and regression testing, ensuring compliance with financial regulations.

- Facilitated Visa/MasterCard certification for smaller financial institutions by aligning business needs with technical system requirements.

- Authored BRDs, functional specs, and user stories; supported UAT planning and execution.

- Performed SQL-based data validations and API checks to confirm accuracy of integrations and reporting.

EDUCATION

Northwood University – Cedar Hill, TX

Bachelor’s Degree in Business Administration

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