Senior Program Manager PMP Agile & Waterfall Expert

Johnathan Harris

PMP, CSM

Details

Tallahassee, FL USA

Profile

Highly experienced Senior Program and Project Manager with over 15 years of experience leading complex, cross-functional initiatives in enterprise environments across finance, government, emergency management, telecommunications, and consumer goods. Demonstrated expertise in program delivery, process improvement, information security, and system migrations, with a strong focus on Agile/Scrum, SAFE, and Waterfall methodologies. Proven ability to manage enterprise-level software implementations, data center migrations, cybersecurity initiatives, and regulatory compliance programs. Adept at driving operational excellence in the area of Health Care, Disaster Recovery, Emergengy Aid, Ferderal Health and Propert claims Allutilizingthrough strategic planning. Risk mitigation, and executive stakeholder communication. Experienced in tools such as PeopleSoft, JIRA, Clarity, Cognos, SAP, WebSphere, and Microsoft Project. Holds PMP and CSM certifications and is a skilled liaison between technical and business teams to ensure the successful execution of high-impact initiatives.

Employment History

Senior Program Manager, State of Florida, Tallahassee, FL JANUARY 2024 — PR ES EN T

Leads project documentation efforts utilizing advanced Excel functions and PowerPoint to maintain decision logs, agendas, and minutes. Coordinate operational readiness with department leaders and subject matter experts to support development, testing, and validation of initiatives. Analyzes processes to identify and implement productivity improvements aligned with business goals. Delivers executive-level presentations and summary documents, owning end-to-end execution of PeopleSoft and PALMS-related tasks in a fast-paced, dynamic environment.

Senior Program Manager, Charter Communications,

Stamford, CT

JANUARY 2022 — DE CEMB ER 20 2 3

Managed delivery of PeopleSoft, Billing, Finance, and Acquisition projects, utilizing SmartSheets, PowerPoint, and Cognos for planning, reporting, and resource management. Ensured timely, budget-compliant execution while resolving cross-team dependencies and escalating risks to sponsors. Maintained detailed project schedules with WebSphere rollups and ensured compliance with PMO and quality frameworks. Produced executive dashboards and reporting artifacts, while actively managing risk registers and steering committee communications. Program Manager, Information Security, Neuberger Berman, New York, NY

S E PT EMBER 2021 — JA NUAR Y 20 2 2

Delivered information security initiatives supporting Capital Markets operations. Served as a liaison between business units and Information Security, focusing on infrastructure resilience, access management, and cybersecurity governance. Developed business requirements and coordinated with development and QA teams. Communicated risk profiles and project status to executive leadership and enforced governance across a portfolio of security projects. Senior Program Manager, JM Family Enterprises, Deerfield Beach, FL MARCH 2021 — JUN E 2021

Oversaw PeopleSoft service development and implementation, with a focus on resource coordination and budget control. Managed cross-functional activities across multiple time zones using DataStage and Azure DevOps tools. Tracked best cost at launch, led readiness reviews, and monitored supplier selection processes. Applied Agile methodology using JIRA and Confluence to drive efficiency in material readiness and production ramp activities.

Senior Program Manager, OTIS World Headquarters, Farmington, CT OCTOBER 2019 — MAY 2020

Directed global Windows server upgrade initiatives, including installations across enterprise environments. Managed troubleshooting, performance tuning, and system security in Windows Server environments. Led AD and Azure infrastructure projects while overseeing Cisco adapter integrations. Delivered global-scale solutions and coordinated enterprise-wide implementation timelines and deliverables. Senior Project Manager, Henkel Corporation, Stamford, CT MARCH 2019 — OCTOBER 2019

Managed rollout of Skype for Business to 5,000+ users across North and Latin America. Authored SAFE implementation documents and led Manhattan project design documentation. Maintained detailed MS Project schedules and facilitated WBS processes. Delivered executive-level communications and coordinated customer testing, risk identification, and cross-team meetings. Program Manager Supply Chain Analytics, Estee Lauder Co., New York, NY

MARCH 2018 — JANUARY 2019

Served as liaison between Supply Chain and BI/IT leadership, managing data lake and analytics projects. Created material program strategies and managed subcontractor performance. Led global reporting initiatives using Power BI and Cognos. Facilitated risk and opportunity management, proposal development, and stakeholder presentations for senior leadership.

Senior Project Manager – Capital Markets, Bridgewater Associates, Westport, CT

AUGUST 2017 — MARCH 2018

Led international trading platform integration and BI projects, managing scrum teams focused on performance, scope, and quality. Enforced Scrum practices, resolved delivery obstacles, and ensured consistent stakeholder engagement. Delivered release management using TFS and implemented Agile workflows across technical and operational teams.

Education / Association

Bachelor’s Degree, Fairley Dickenson University, NJ Graduated: 1987 Project Management Professional (PMP) – Project Management Institute Certified Scrum Master (CSM)

Certified Microsoft Project Server Administration

Emergency Management ICS 100, 210, 800

Badged FEMA Contractor

• United States Coast Guard Aux

o Department of Homeland Security

Flotilla Commander, National Assistant Branch Chief, FSO-MS

o United States Coast Guard Academy Admissions Officer

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