Account Executive / Customer Service Lead
Resume:
VICTORIA RIVERO
A C C O U N T E X E C U T I V E C U S T O M E R S E R V I C E
CONTACT
OBJECTIVE
To promote growth and provide solutions that will make positive contributions to the company. Enhance customer satisfaction and retention through proactive engagement. Utilize all resources available to streamline interactions consistently delivering exceptional service fostering brand loyalty.
PROFESSIONAL EXPERIENCE
ACCOUNT EXECUTIVE
Executive Gifts & Corporate Incentives, Avon Park, FL 2019 – present
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with clear concise communication.
• Manage high volume of inbound calls.
• Process all orders and meet deadlines. Make sure system is updated.
• Handle all administrative tasks including Accounts Payable and Receivables. Develop strong customer relationships to encourage repeat business.
RESPONSE ASSOCIATE/ACCIDENT MANAGEMENT
Agero – Resultz Companies, Sebring, FL 2014 – 2019
• Managed accident calls for Car Manufacturers and Ins Co.
• Dispatch Service Providers to assist in the emergencies.
• Handled very High volume of calls in Call Center.
• Dispatch Police on emergencies while remaining on the line to ensure safety.
• Ensure Client database is accurate
COORDINATOR/CUSTOMER SERVICE
Caden Concepts/Belly Bandit, Los Angeles, CA 2005 – 2010
• Sales Coordinator for Multiple Executives
• Research for projects/ Coordinate with team
• Managed client accounts and orders from start to finish
• Main hub for all orders via ecommerce for Belly Bandit
• Pack and ship all orders Domestically & Internationally.
• Schedule meetings for CEO and keep showroom updated for presentations.
************@*****.***
Bellflower, CA USA
EDUCATION
GED
Psychology - LACC
SKILLS
Multitasking
Detail Oriented
Proactive
Organizational Skills
Active Listening/Problem
Solving
Communication
TECH SKILLS
SAGE & ESP
ProfitMaker
CRM systems
Microsoft Office Suites
MAS-90, Quickbooks
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