Results-Driven Production and Customer Service Professional
Resume:
MARIA ARMENDARIZ
EL PASO, TX 79930
****.*************@*****.***
Career Objectives
Seeking a challenging position in auto foam industries where I can utilize my time management, teamwork and leadership, and self-motivation to contribute to the success of the company.
Summary of Qualifications
Excellent customer service. Client focusses and attention to detail. Strong organizational skills, with the ability to understand business needs and plan accordingly. Ability to plan and prioritize work, excellent interpersonal communication skills. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique. Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. I can meet and exceed customer needs by providing timely, effective and empathetic support. I am an excellent team worker and can take instructions from all levels and build up good working relationships with all colleagues. I am flexible, reliable and possess excellent time keeping skills. I am an enthusiastic, self-motivated, reliable, responsible and hard work person.
Work History
Dish Network, El Paso, Tx
Production Lead
January 01, 2013, to March 23, 2020
My job was to coordinate and supervise the daily production activities of assigned staff. Ensure that production goals and objectives are met in a timely and efficient manner. Monitor production performance, identify areas of improvement, and take corrective action as needed.
CSR
Woodbridge group
January 2021 to present
Open and maintain customer accounts by recording account information.
Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintain financial accounts by processing customer adjustments.
Recommend potential production or services to management by collecting customer information and analyzing customer needs
Build sustainable relationship of trust through open and interactive communication.
Keep records of customer interactions, process customer accounts, and file documents.
Track product movements and inventory levels
Coordinating the flow of goods and ensuring the right production is delivered to the right place on time.
El Paso Convention Center, El Paso, Texas
Manager Assistant
Jul 23, 2012
Assist the restaurant manager regarding the appropriate duties. Supervise the restaurant personnel during the assigned shift. I am responsible for looking for ways to help people, adjusting actions in relation to others’ actions, talking to others to convey information effectively, motivating, developing, and directing people as they work, identifying the best people for the job. Also, monitoring, being aware of others’ reactions and understanding why they react as they do and managing one’s own time and the time of others. I have been getting abilities to listen to and understand information and ideas presented through spoken words and sentences, to communicate information and ideas in speaking so others will understand. The ability to tell when something is wrong or is likely to go wrong.
La Cebolla Roja Restaurant, El Paso, Texas
Manager
Mar 01, 2012 - Jun 15, 2012
Manage new restaurant. Make schedules and oversee all operations of Mexican restaurant. Perform payroll and timekeeping. Order food and supplies.
Camino Real, El Paso, Texas
Restaurant Supervisor / Hotel Waitress
Jan 31, 2011 - Oct 27, 2011
Take orders and serve food and beverages to patrons at tables in hotel restaurants. Supervise staff.
Self Employed, Juarez, Mexico
Owner.
Mar 16, 2001 - Sep 27, 2008
Customer service, sales of stained-glass windows and ornamental ddoors. Inventories. Administration and accounting from the store. Take orders, cashier, inventory and supervise staff. Responsible for the day-to-day operations of the business.
Educación
Universidad Interamericana del Norte, Juárez, México
Bachelors Degree
Major:Accounting
Southwest University.
AAS in Business Managment and Accounting Systems. 2015 Graduate.
Preparatoria Federal por cooperación El Chamizal. Técnico en Contabilidad.
Computer Skills
Typing Speed 40 Words Per Minute
Accounting Software QuickBooks,
Database Software (Oracle, Access, CMS, EPICOR, etc)
EMail Software (Outlook, Thunderbird, etc)
Internet Browser (Internet Explorer, Firefox, etc)
Personal Computers
Presentation Software (PowerPoint, Flash, etc)
Spreadsheet Software (Calc, Excel, etc)
Word Processing Software (Word, WordPerfect, etc)
Additional Computer Skills MS Word, Excel, PowerPoint, CMS, EPICOR,
Language Skills
Spanish- Excellent (Read Write Speak)
English- Excellent (Read Write Speak)
Addicional Skills.
Lean Six Sigma Yellow Belt Certification.
Quickbooks certification.
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