Administrative Support Specialist with Child Services Experience
Resume:
Sonya Johnson
Cincinnati, OH *****
************************@***********.***
Professional Summary
To secure full time employment that leverages my existing experience and knowledge in administrative work and educational development environment.
Seasoned case manager in the public services sector with extensive experience in the county systems of child support and public housing. Capabilities include case management, client communication, data entry, customer service, social work, assisting in a classroom setting and clerical work. Authorized to work in the US for any employer
Work Experience
Educational Assistant/Aide
Cincinnati Charter School Collaborative-Cincinnati, OH October 2023 to October 2024
Assisting the lead teacher with students in a smaller group environment with some learning disabilities, Individualed Education Plan/Program that have a hard time understanding in a larger classroom environment.
Assistant Teacher/Floater
Millennial Kids Learning Center-West Chester, OH
June 2023 to October 2023
Assists with daily activities for children ages 6 weeks to 2 years of age. Also changing of diapers and clothing,preparing food, monitoring activities of children and provide appropriate care CSR - Customer Service Representative
Luxottica Group-Mason, OH
February 2023 to June 2023
Promoted from temporary employee to full time employee based on excellent work performance. CSR - Customer Service Representative
Abacus Service Corporation
October 2022 to February 2023
· Assists customers telephonically and non-telephonically with service and support issues.
· Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
· Acts as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
· Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica Retail expectations.
· Uses courteous and professional language, works effectively in a team environment and creates a win- win resolution to problems.
Child Support Case Manager – Interstate Cases
Hamilton County Jobs and Family Services-Cincinnati, OH April 2018 to December 2021
· Manage case load of 1300+ child support cases
· Communicate with obliges and obligors via phone, email, and in person interviews regarding establishment of new support orders and enforcement for delinquent orders
· Assist custodial parent in completing out of state paperwork to establish paternity and support order
· Attend child support hearings to verify support orders, monied owed, and monies due Data Processor - Entry
Humana Insurance Company-Springdale, OH
February 2009 to April 2018
· Processed mail order prescriptions from Doctor’s offices to ensure accuracy prior to submitting to pharmacies for fulfillment
· Updated outstanding orders based on clarifications by physicians Child Support Case Manager - Out of State Cases
Hamilton County Jobs and Family Services-Cincinnati, OH August 2005 to February 2009
· Manage case load of 1300+ child support cases
· Communicate with obliges and obligors via phone, email, and in person interviews regarding establishment of new support orders and enforcement for delinquent orders
· Assist custodial parent in completing out of state paperwork to establish paternity and support order
· Attend child support hearings to verify support orders, monied owed, and monies due Housing Specialist
Hamilton County Section 8-Cincinnati, OH
August 2004 to August 2005
· Managed case load of 800+ section 8 cases
· Verified new section 8 applicants for eligibility
· Processed income documents to determine appropriate lever of rent for individuals requesting section 8
· Re-verified existing section recipients to confirm continued eligibility, and appropriate level of rent Child Support Case Manager – Intake Specialist
Hamilton County Jobs and Family Services-Cincinnati, OH January 2000 to August 2004
· Managed case load of 1200+ child support cases
· Interviewed new parents seeking to establish a support order
· Verified and established paternity in new child support cases
· Attended child support hearings to establish paternity testing orders and support orders Education
Some college in Criminal Justice
West Virginia State University - Institute, WV
January 1990 to May 1990
Skills
• Seasoned case manager in the public services sector with extensive experience in the county systems of child support and public housing. Capabilities include case management, client communication, data entry, customer service, social work, and clerical work.
• Customer service
• HIPAA
• Clerical experience
• Interviewing
• Social work
• Section 8
• Classroom Experience
• Special Education
• Windows
Certifications and Licenses
Professional Educator License
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