IT Professional

Qadir Mustafa Scudder

215-***-**** ************@*****.***

https//:www.linkedin.com/in/q-m-s

US Citizen

Summary

Versatile IT Support Specialist and Web developer with a strong background in troubleshooting hardware, software, and network issues across multiple platforms. Experienced in building web applications using modern technologies and driving sales growth through strategic client management. Excellent communicator and team collaborator, adept at balancing technical problem-solving with customer service. Proven ability to thrive in fast-paced environments, continuously learn new skills, and deliver impactful, user-focused solutions.

EXPERIENCE

Technical support specialist

City of Philadelphia Health Department Sept 2025

●Provide Tier 1 and Tier 2 technical support to PDPH staff via in-person, email, phone, and remote desktop tools (e.g., TeamViewer, Microsoft Remote Desktop).

●Diagnose and resolve advanced hardware (desktops, laptops, mobile devices) and software issues across Windows, macOS, iOS, and Android platforms.

●Maintain expertise in PDPH-specific systems and enterprise technologies, including Microsoft 365 (Outlook, Teams, SharePoint), VPN, Active Directory, and mobile device management (MDM).

●Support mobile device connectivity and synchronization with PDPH’s network, email, and calendar solutions, ensuring secure access and compliance with IT security policies.

●Utilize ITSM tools for ticket management, asset tracking, documentation, and communication, ensuring SLA adherence and process compliance.

●Collaborate with PDPH and City of Philadelphia IT teams to troubleshoot escalated issues, update knowledge base articles, contribute to policy development, and support IT governance.

●Maintain current knowledge of IT best practices, cybersecurity standards, and emerging technologies relevant to public health IT environments.

Full-Stack Web Developer

Resilient Coders Feb–July 2025

●Built and deployed 3 full-stack web apps (social dashboard, e-commerce, weather app) using React, Node.js, Express, MongoDB, REST APIs.

●Collaborated in a 6-person Agile team, contributing to daily stand-ups, GitHub reviews, 2-week sprints.

●Applied React Hooks, Redux, and responsive design to cut front-end dev time by 20% and boost UI performance.

●Delivered a GitHub portfolio with live demos, showcasing projects with user auth, third-party API integration, cloud deployment (Netlify, Heroku).

●Sharpened communication and technical interview skills through peer reviews and public demos.

Software Engineering Apprentice

Revature Oct 2024 – Jan 2025

●Developed Java-based REST APIs with Spring Boot, Javalin, implementing CRUD, JWT auth, error handling, and processing 1,000+ simulated requests.

●Applied Object-Oriented Programming (OOP) for modular, reusable code.

●Built responsive front-ends using Bootstrap, HTML, CSS (minimal JavaScript).

●Collaborated in 5-person Agile sprints, using Git/GitHub for version control and delivering sprint demos.

Inside Sales & Customer Solutions Rep

Iron Mountain Jan 2023 – Sep 2024

●Exceeded 175% sales quota in 6 months, driving $500K+ in new revenue across digital storage and data solutions.

●Managed 50+ mid-market accounts ($25K–$100K), handling onboarding, negotiations, renewals, upsells.

●Used Salesforce and HubSpot to target upsell campaigns, increasing renewal rates by 20%.

●Designed engagement processes that improved customer satisfaction by 25% and reduced churn.

●Partnered with sales, marketing, ops to streamline re-orders and accelerate deal cycles.

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Sales Development Representative

Allego Sep 2021 – Nov 2022

●Conducted 80-120 outreach calls daily, generating qualified leads and scheduling high-value client meetings.

●Partnered with Account Executives to improve market penetration, achieving a 15% increase in customer acquisition.

●Championed sales enablement programs that streamlined workflows, fostering a culture of continuous improvement.

Head of Sales and Training

Anytime Fitness Jun 2019 – Jul 2021

●Led sales and training initiatives, resulting in a 30% increase in membership acquisition and retention.

●Developed and implemented targeted training programs that improved employee performance and team alignment.

●Enhanced operational workflows, reducing inefficiencies and boosting overall productivity by 15%.

EDUCATION

Temple University, Philadelphia— Bachelors of Science

Girard College, Philadelphia — High School Diploma

PROJECTS

Project Website— Obsidian Developer

Created a social media replica, games, calculators, responsive websites all embedded in the personal portfolio website developed. Constantly updated with new projects.

obsdev.netlify.app

SKILLS

Strong communication: Clearly convey technical and business concepts to teams, clients, and stakeholders.

Problem-solving: Troubleshoot code, design solutions, and resolve client challenges effectively.

Adaptability: Quickly learn new technologies and adjust to shifting priorities in fast-paced environments.

Collaboration: Thrive in Agile teams and cross-functional partnerships to deliver projects and drive sales success.

Time management: Balance multiple tasks, meet tight deadlines, and prioritize high-impact activities.

Growth mindset: Continuously improve skills through mentorship, feedback, and self-directed learning.

English - Native

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