Outcome Driven Digital Transformation Program Delivery Leader

Neeraj Goel K.

Senior Director, Digital Business

Transformation

Personal Info

Toronto, Canada

Phone: +1-647-***-****

Email: ****.*.******@*****.***

Skills

Portfolio Delivery Management

Account Management

Technology Sales

Value Driven IT Governance

Digital Transformation

Data Analytics & Cloud

Technology Modernization & Business

Integration

Agile Adoption & Change Management

Innovation & Automation

Operational Excellence

Global Market Exposure: NA, APAC, and

Europe

Industries: Health & Public Services,

Products, and Financial Services

Certifications

- Digital Business Transformation

Management Expert (CXO)

- Digital Technology Delivery Lead

- Data & AI Delivery Lead

- Analytics & Artificial Intelligence

Practitioner

- AWS Cloud Practitioner

- Design Thinking Practitioner

- PMP, 6 Sigma Green Belt, Program,

Project, and Service Management

(PPSM) Lead

- ScrumMaster, SAFe Agilist, Agile

Professional, ITIL

- Business Process Management

Professional

- Technology Systems Integration

Delivery Lead

- Global Application Outsourcing

Delivery Lead

- De Bono Thinking Systems Professional

- Delivery Management Platinum

Certification (ISB)

- Digital UX-UI Diploma

Technology & Business Transformation Lead with 27 years of global experience driving IT sales strategy, business development, and effective portfolio delivery management at scale and hands-on experience in achieving required business goals and customer- focused outcomes.

Key Contributions and Strengths

Growth Mindset & Strategic Leadership

• Defined the digital transformation (data & cloud) strategy for Health Industry at Accenture Canada Market Unit.

• Drove the strategy to sell one of the largest ERP Technology Modernization (SaaS) Programs in North America within a complex matrix organization ($320Mn).

• Orchestrated the eGov strategy to successfully design & implement a hybrid Cloud-based People Analytics solution to support citizens with regular EI benefits nationwide (across ten provinces). The program brought over 96% operational efficiency boost. Delivery

• Led diverse Delivery Portfolios of strategic digital transformation initiatives over $650 Mn+ with a team of 1100+ FTEs, serving nine major North American clients.

• Led large and complex Systems Integration programs ($ 120Mn+).

• Service Delivery Management of large, diverse accounts with stringent performance SLAs

(Logistics & Shipping Giant, Global Insurance Org.). Capability Development

• Part of Elite Client Services – strategic digital transformation team for Accenture NA o Led growth of Data & AI Delivery Center through strategic account planning (sales & iterative delivery initiatives), achieving an avg. 21% YoY growth for three consecutive yrs. o Established and incubated Agile Delivery Services for Federal & Provincial Govt. (120+ FTEs) – Digital PODs and Squad Teams to scale up/down and complement business model for deliver excellence at speed.

Global IT Experience

• More than 15 years in North America, Australia, and Singapore – partnering with business leaders and managing diversified teams to deliver efficiencies and monetize business investments with evidence-based insights.

o Account Lead for the world’s largest Hotel chain ($26Mn) and National Post ($93Mn). o Delivery Lead for the second largest Bank in Canada, managing revenues exceeding $17Mn and unlocking new service segments valued at $22 million. Experience

Infinity SR 2023 – Present

Senior Director (Business Transformation Advisory – Contract) Toronto, Canada Partnering with C-suite & Executives to lead strategic business transformations for meaningful results. Guiding teams towards impeccable delivery and quality outcomes, while fostering innovation and optimizing operational efficiencies for sustainable growth. Accenture Inc. 2006 – 2023

Digital Transformation Principal Director 2018-2023 Toronto, Canada Ideating, developing, and delivering innovative data, cloud first and AI offerings, across data management, app modernization, and enterprise artificial intelligence. Includes “personalizing” offerings and developing NA practice capabilities. Business & Technology Integration Associate Director 2017-2018 Toronto, Canada Defined high-impact strategies aligning business objectives with technological advancements - orchestrated seamless integration to drive transformative initiatives and deliver superior results. Senior Manager, Strategic Program & Portfolio Mgmt. 2012-2017 Canada, USA Optimized portfolio performance through active customer engagement and focused relationships, accelerating ROI. Led pivotal programs, organizing transformative change, and ensuring maximal strategic outcomes across multifaceted portfolios. Manager, Technology and Change Management 2006-2012 AUS, SG, India Led multi-dimensional change initiatives, harmonizing technological evolution, innovation, and organization readiness.

FCS Software Solutions Ltd. 2001 – 2006

Head of Delivery, Learning & Digital Consulting 2005-2006 India Accountable for a high-performing division with P&L responsibility, overseeing diverse portfolios. Executed value-based strategies driving organizational growth through innovative learning content initiatives and digital consulting services.

Senior Project Manager 2001-2004 India

Previously worked with Brainvisa, Combit, ISS Infotech and LCC (from 1997 to 2001) Education

Master of Business Administration (MBA) International Business, Amity University (2009-2011)

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