Entry-Level IT Technician with CompTIA Certifications

Gustavo Blanco Zavala

El Paso, TX 915-***-**** *******@******.***

Objective

Entry-level IT Technician with hands-on experience in hardware support, cabling, system troubleshooting, and end-user assistance. Backed by CompTIA A+, Security+, and Linux+ certifications. Proven ability to work in fast-paced environments, both independently and within teams. Eager to contribute technical and problem-solving skills to a dynamic IT support team.

Education

Western Tech – El Paso, TX

Associate of Applied Science in Information Systems Security — Expected 2025

University of Texas at El Paso – El Paso, TX

Bachelor of Arts in Business Administration — 2018

El Paso Community College – El Paso, TX

Associate of Arts in Business Administration — 2016

Certifications

CompTIA A+

CompTIA Security+

Linux+

Pentest

️ Technical Skills

Hardware & Software Troubleshooting

Windows / macOS / Linux Support

Networking (TCP/IP, DNS, DHCP, CAT5/CAT6 Cabling)

Help Desk Support / Ticketing Systems

Active Directory (basic exposure)

POS Systems, Printers, DVRs, and Surveillance Installations

Remote Support Tools (TeamViewer, RDP – basic use)

Customer Service & Communication

IT Experience

IT Support Technician / Installer (Contractor)

Various Clients – El Paso, TX

Dates: Ongoing / Temporary Assignments

Installed and terminated network cables (CAT5/CAT6) in residential and commercial environments.

Mounted and configured network switches, racks, patch panels, and wall jacks.

Installed DVR systems and IP surveillance cameras indoors and outdoors.

Assisted in replacing servers and hard drives for communication towers.

Performed basic hardware and software troubleshooting for computers and POS systems.

Provided on-site and remote support to clients with technical issues.

Additional Experience

(Demonstrates transferable skills such as communication, leadership, and operations)

Supervisor

CVS Pharmacy – El Paso, TX Aug 2022 – Mar 2023

Led day-to-day operations and delegated tasks to ensure team efficiency.

Provided frontline customer service and resolved operational issues.

Maintained safety and compliance with company standards.

Receptionist

Summus Realty – El Paso, TX Aug 2020 – Nov 2020

Delivered phone and in-person support to clients and agents.

Entered and updated records in internal systems and handled general IT-related queries.

Employee Services Specialist

ADP – El Paso, TX Nov 2015 – Sep 2019

Supported internal teams and clients with onboarding and HR systems.

Assisted in data entry, reporting, and process troubleshooting.

Recon Squad Leader

U.S. Military Oct 2006 – Feb 2014

Led operational teams under high-pressure environments.

Trained personnel, collaborated cross-functionally, and gathered critical data.

Soft Skills

Customer Service

Problem Solving

Team Collaboration

Adaptability

Attention to Detail

Communication

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