Customer Service Specialist with Strong Problem-Solving Skills

KESHARA SAMUEL

*** ** ***** ** *****, FL ***** 267-***-**** ************@*****.***

PROFILE

Self-directed and self-motivated team player who also works well independently. Deliver outstanding levels of Customer Service consistently and strive to provide the right solution for the Customer in an efficient and agreed timeframe. Highly organized, ability to multitask, navigate across multiple systems and priorities and balance competing demands. Hardworking and industrious individual who respect and values high performance and professionalism. Quick learner who is readily adaptable and positive, also ready to take on new challenges. Excellent interpersonal skills able to relate well with people of all ages, cultural backgrounds, and socioeconomic levels, thrives in atmospheres of diversity. Outstanding attention to detail, with an ability to balance between efficiency and quality.

SKILLS

Customer Service

Adaptive Team Player

Written and Verbal Communication skills

Active Listening Skills

Sharp problem solver

Strong Organizational Skills

EXPERIENCE

CUSTOMER SERVICE SPECIALIST, SAGILITY, TAMPA, FL REMOTE SEP 2023- PRESENT

Answer calls and respond all requests, requirements, concerns, questions, complaints and claims of the patient related to services rendered/to be rendered in the clinic. Provide timely and accurate information taking into account the guidelines established for the patient. Call the patient to provide information related to clinic services, and to update the database. Document complaints and problems of patient and report issues to the corresponding department when the procedure requires it.

Occasionally carry out any other function assigned by the immediate supervisor in accordance with the needs of the business.

CUSTOMER SERVICE REP, SOLAR SESAME, PEMBROKE PINES, FL MARCH 2023- NOVEMBER 2023

Conduct in-depth consultations with interested customers to assess their solar energy needs and provide tailored solutions.

Overcome objections and concerns to help customers make informed decisions about solar installations. Collaborate with the sales team to ensure a seamless transition from lead generation to successful solar installations.

Stay updated on solar industry trends and new product developments to provide accurate and up-to-date information to customers.

LEAD CASHIER, WINGSTOP, HOLLYWOOD, FL — FEBRUARY 2021-MARCH 2023 Ensure that each Guest receives outstanding service by providing a Guest-friendly environment. Trains newer or less experienced crew members in their tasks and responsibilities. Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained. Open and/or close the Restaurant and meet required work hours. Manage and motivate the crew members.

Resolve customer issues with efficiency and a good attitude. Cash is controlled and maintained, any voids or refunds are accounted for OPERATIONS CLERK, TURF GEAR UNIFORMS, MIAMI, FL — AUGUST 2016- SEPTEMBER 2018

Responsible for replenishing the sales floor.

Accept new merchandise, scan into inventory, and organize items neatly. Customer acquisition by visiting shopping plazas, and other locations to hand out flyers Partnership with owner to improve sales in the store.

Provide friendly service to customer and help them find what they are looking for. EDUCATION

MONSIGNOR EDWARD PACE HIGH SCHOOL, MIAMI GARDENS, FL HIGH SCHOOL DIPLOMA AUGUST 2012-MAY 2016

3.0 GPA

Completed Coursework: Finance, Psychology, English, & Administration MIAMI DADE COLLEGE, MIAMI, FL

ASSOCIATES AUGUST 2021-CURRENT

3.5 GPA

MAJOR: BUSINESS ADMINISTRATION

MINOR: BUSINESS FINANCE

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