Aspiring MSW Intern with School Experience

Shalina Covington

****************@*****.*** 407-***-**** Casselberry, FL

WORK EXPERIENCE

Orange County Public Schools Winter park, Florida

ESE Teacher Aug 2024 - Present

• Design individualized educational plans (IEPs) for students with diverse special needs to enhance their learning capabilities.

• Collaborate with educators, therapists, and parents to ensure comprehensive support for student success.

• Adapt lesson plans to accommodate various learning styles, ensuring accessibility for all students.

• Provide targeted one-on-one or small-group instruction to address specific educational challenges.

• Focus on skill development to foster student independence and boost confidence.

• Utilize empathy, patience, and effective communication to create a positive and supportive learning environment. Seminole County Public Schools Casselberry, FL

Substitute Teacher K-12 Nov 2022 - May 2024

• Execute lesson plans across multiple subjects, ensuring continuity of education in the regular teacher's absence.

• Maintain classroom management and enforce school policies, providing a stable and productive learning environment.

• Adapt teaching strategies to meet diverse student needs, enhancing individual learning experiences.

• Build positive relationships with students, staff, and parents, contributing to the academic and social growth of the school community.

Vdart Inc

CSR - Customer Service Representative Mar 2020 - May 2024

• Addressed and resolved customer inquiries and complaints, ensuring a high level of satisfaction and timely resolution of issues.

• Maintained accurate records of customer interactions, service issues, and resolutions in a database system, contributing to informed management decisions.

• Assisted with sales initiatives, leveraging product knowledge to meet established sales goals and enhance customer engagement.

• Utilized Salesforce to manage customer data and generate reports, supporting effective customer relationship management and operational efficiency.

STARTEK

Customer Service Representative Jan 2016 - Apr 2020

• Resolved customer inquiries and complaints efficiently, ensuring satisfaction and maintaining accuracy in database management.

• Produced detailed status reports on customer service issues and performed data analysis to support problem resolution efforts.

• Collaborated with cross-functional teams using Microsoft Teams and demonstrated proficiency in Salesforce for data management and report generation.

EDUCATION

Southern New Hampshire University

Bachelor's degree, Psychology

Manchester, NH

Mar 2024

CERTIFICATIONS

CDL Class A July 2016 to January 2020

First Aid Certification

AED Certification

Temporary teaching certificate June 2024 to Present SKILLS

Customer Support • Marketing • Sales • Microsoft Word • Microsoft Excel • Data Entry • Project Coordination • Computer Networking • Communication Skills • Medical Terminology • Experience With Children • Classroom Experience • Special Education • Experience Working With Students • Public Speaking • Google Suite • Administrative Experience • English • Microsoft Outlook • Curriculum Development

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