Claims Professional with Leadership Skills

JOSHUA HAMILTON

**** ****** ***** ***********@*****.***

AUBREY TX 76227 469-***-****

CLAIMS PROFESSIONAL

Enthusiastic, hardworking, dedicated professional with a detailed background in training and managing team members toward a common goal in the workplace. Edifying, encouraging and delegating team members to achieve incredible results.

RECENT JOB EXPERIENCE

STATE FARM IRVING May 2023 - current

Claims Specialist – Hail Reconciliation Unit

• Serving customers with efficiency and excellence combining a wealth of knowledge of State Farm practices, using ECS for several years, Claim summary and similar tools to my experience in Auto Express

• Maintaining high proficiency numbers in closings / claim tasks worked and claims handled on the phones for customers to ensure peak proficiency for our department

• Assisting peers and newly trained employees in the department due to my extensive background with State Farm practices and familiarity with the Tools needed to complete work effectively

• Investigating Contractors and Insureds claims of damage, assessing evidences and gathering more evidence if needed to come to conclusions and resolutions STATE FARM RICHARDSON Oct 2021 – May 2023

Claims Associate- Property Auto Express

• Being accountable for results, working with integrity and proactively with minimal supervision

• Servicing customers with empathy and urgency in a fast-paced environment, bringing their concerns to the furthest resolution in the claims timeline

• Proactively investigating further claim handling before leaving a claim, either setting up for the next claim handlers or preparation for other departments to follow behind my concise directions

• Having a talent to see clues and leads which can help further the claim using minimal evidence

• Multiple times asked by management to train new and under performing claims associates, answering colleagues questions throughout each day through Microsoft teams/ skype

• Tailoring each call to the customers’ needs and providing them with as much assistance and explanation as they may need to truly feel comfortable and at peace about their claim’s status COMMSCOPE EULESS May 2017 - August 2020

Robotic Welder/ Fabricator

• Welded and assembled 5g radio tower components using intricate blue prints and robotics technology

• Appointed by management to mentor new employees and underperforming employees to better job performance mastering the mechanical robots and blueprint layout specifications GATEWAY CHURCH DALLAS CAMPUS May 2016 - May 2017

Building Attendant/ Facilities –Night shift

• Delegated, trained and supervised a team to accomplish tasks in installation and setting up events, after-hours in a fast paced environment

GATEWAY CHURCH CAMPUSES May 2016- Aug2023

TA VOLUNTEER WORK

Technical Arts experience Gateway Church TA team, operating video cameras for weekend services, robotics camera equipment, as well as directing and training a team on the video equipment EDUCATION

Bachelor’s degree: Visual Communications Platt College, Ontario, CA 2005-2007 Associates of Arts: Digital Media FIDM Los Angeles 2010-2011

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