Administrative Support & Customer Service Professional

Abigail Andrae

+1-530-***-**** *****************@*****.*** Eureka, NV

WORK EXPERIENCE

Phlebotomist, Grifols Plasma Center

February 2020 - February 2021

donor center technician/ phlebotomy, grifols talecris plasma center Conducts pre-donation medical screening in accordance with established guidelines. Determines Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer. Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs. Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors. Provides appropriate feedback to ineligible donor candidates. Ensures all donor screening information is complete and accurate prior to donation. Ensures donor confidentiality. Effectively communicates donor medical information to Medical Staff. Establishes and maintains donor files in an organized and competent manner. Maintains accurate and thorough documentation of necessary records. Assists in maintaining a clean, organized and efficient work area, including maintaining supplies necessary to perform job duties. Disposes of all contaminated disposable equipment. Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation. Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed.

Adoption Counselor / Animal Care Tech, Sicsa Pet Adoption Center February 2017 - August 2018

Adoption Counselor: Provided excellent customer service by scheduling appointments and answering basic animal health questions. Filled file paperwork and kept control of payments made per appointment. Animal Care Tech: Managed the welfare of animals and housing facilities. Distributed medication for animals in isolation and/or mildly sick. Practiced safe animal handling techniques during veterinary wellness checks.

Farm Hand, Miami Valley Career Technology Center

May 2015 - August 2015

Cared for livestock, other domestic animals, and facilities where animals were housed. Managed the paperwork and training when new employees were hired. Maintained calls and paperwork for the instructor. EDUCATION

Arcanum High School

2016

High School Diploma

SKILLS

Answering Phones, Build Rapport, Clerical Skills, Collaboration, Customer Service, Documentation, Donations, Instruction, Patient Care, Scheduling, Welfare