Business Administration Graduate Customer-Focused Banking & Ops

Emilly Cruz

973-***-**** ************@*****.***

EDUCATION

Montclair State University Montclair, NJ May 2023 BS in Business Administration

PROFESSIONAL EXPERIENCE

TD Bank, Retail Banker Oakland, NJ Jun’24 – Present

● Deliver exceptional customer service by assisting clients with deposits, withdrawals, account inquiries, and product recommendations.

● Identify customer needs and promote appropriate financial products, including credit cards, loans, and saving options.

● Balance cash drawers daily and adhere to all security and compliance procedures.

● Assist in resolving account discrepancies.

Enterprise Mobility, Management Trainee Paterson, NJ June’23 – Jun ‘24

● Developed leadership skills through hands on experience in sales, operations, and customer service management.

● Assisted in fleet management, branch profitability management, and cost control strategies.

● Built strong client relationships and achieved high customer satisfaction scores.

● Trained and supervised new team members, reinforcing company standards and sales techniques.

● Consistently exceeded rental and revenue goals through effective marketing and upselling strategies. Progressive Hand Rehab, Receptionist Clifton, NJ Dec’21 – Jun ‘23

● Greeted patients and managed check in/ check out processes with professionalism and empathy.

● Scheduled and confirmed appointments for multiple providers, ensuring efficient use of clinical time.

● Answered phones, handled inquiries, and maintained accurate patient records.

● Supported staff and therapists with administrative tasks to ensure smooth daily operations.

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