Marketing & Client Relations Specialist with Account Management

Marcquis D. Brown

Bartlett, TN ***** Cell: 813-***-**** E-mail: ****.*********@*****.***

Objective

To leverage my extensive experience in marketing, networking and managing individual accounts to deliver exceptional client solutions and drive organizational growth Work Experience

Critter Control – Wildlife Consultant Memphis, TN Jan 2025–Present

● Build strategic relationships with community vendors and partners to expand service reach

● Manage client accounts, resolving wildlife-related issues with tailored solutions

● Promote products and services to increase revenue and customer satisfaction

● Deliver conflict resolution and account management with a personal touch Cook’s Pest Control- Route Technician Memphis, TN, June 2023-January 2025

● Marketed and initiated cross-selling of products

● Managed client accounts and assisted in full resolution of wildlife protection

● Marketed and assisted clients by facilitating the sale of products

● Provided conflict resolution with individual management of client accounts

● Formed community partnerships in order to increase revenue

● Promoted products and services

● Managed accounts and service routing to aid in product utilization

● Facilitated household maintenance by treating issues of wildlife and insectual nature. Licensed Insurance Agent – Various Companies Memphis, TN & Tampa, FL 2002–2023

● Issued and serviced policies across Auto, Homeowners, Life, and Commercial Insurance

● Prospected new business and cross-sold products to expand client portfolios

● Delivered high-quality customer service and resolved billing and coverage inquiries

● Trained new hires and contributed to process improvements and script development United Urban Outreach-House Manager October 2007- April 2013 Tampa, FL

● Provided oversight of Facility Operations

● Staff management including but not limited to, recruiting, interviewing, hiring, termination, staff education and ensuring staff training and competency.

● Educated underserved juvenile males on the developmental process and transition into adulthood

● Provided Independent Living Skills training

Bisk Education-Senior Enrollment Specialist June 2006- October 2006 Tampa, FL

● Handled inbound and outbound calls providing customer service for Saint Leo University

● Provided information for completing degrees online

● Assisted adult students with enrolling for school

● Provided financial aid options for students

● Provided assistance for military participants and retirees to set up their tuition assistance and /or GI Bill

Education

Florida Metropolitan University Massage Therapy Nov 2004–Aug 2005 Hillsborough High School College Prep Diploma Aug 1998–May 2002 Licenses & Certifications

● Health Insurance Agent (0240)

● Life & Variable Annuity Agent (0214)

● Personal Lines Agent (2044)

Professional Skills

● Customer Service & Marketing

● Account Management

● Networking and building Community Partnerships

● Conflict Resolution

● Team Leadership & Training

● Technical Proficiency

References

Available upon request

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