Fraud & Data Integrity Specialist with Banking Experience

LaQuelle McFashion

678-***-**** ********@*****.***

PROFESSIONAL EXPERIENCE

Wipro- Data Entry Specialist- Chamblee, Ga- 2023-2025

● Review data for errors or inconsistencies and correct any problems to ensure data integrity.

● Collect, sort, and prepare source data such as invoices, reports, or forms for entry.

● Enter, update, and maintain information in databases, spreadsheets, and other systems with speed and precision.

● Update and maintain databases or CRM systems to ensure current and accurate information.

● Proficient in fast and accurate typing for high-volume data entry projects.

Bank of America-Chargeback Analyst- Remote 2021-2023

● Investigated customer disputes and chargebacks of unauthorized, incorrect or fraudulent charges on a credit/debit card.

● Issued provisional (temporary) credits to the customer pending resolution of the investigation.

● Reviewed camera footage and gathered supporting evidence of potential fraud that matched the description.

● Identifying fraud abuse trends and worked to reduce chargebacks, and taking preventive measures.

Priority Payment Systems- Fraud Analyst-Alpharetta, GA

2016-2021

● Managed portfolio of merchant accounts, addressing disputes and chargebacks with accuracy.

● Strengthened client trust by delivering timely disputed resolution process.

● Followed up with merchants daily via outbound calls regarding funding.

● Placed holds on merchants accounts up to $25,000.00 with Managers approvals to release.

● Investigated and resolved point-of-sale (POS) chargebacks reducing financial loss and maintaining compliance with company policies.

FIS GLOBAL-Compliance Analyst- Norcross, GA

2014-2016

● Supported fraud investigations and risk management activities.

● Submitted retrieval requests, chargebacks, and merchant rebuttals

(representments).

● Monitored high-risk transactions, placing holds on negative accounts as needed.

● Excels at problem-solving, meeting deadlines, and providing service to clients

and stakeholders.

EDUCATION

Vidalia Comprehensive High School-Vidalia, Ga

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